Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

[24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants

Analyst Report Recognizes [24]7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical Expertise

[24]7.ai, a global leader in intent-driven customer engagement solutions, announced that analyst firm Ovum has recognized the company as a leader in the report “Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21.” Ovum evaluated the [24]7 AIVA conversational AI platform against solutions from 10 other providers, and determined that [24]7.ai had one of the leading solutions in the industry. The firm specifically called out [24]7.ai for leadership in unified voice and digital solutions, bot-agent collaboration, deep intent prediction, and expertise in vertical industry solutions.

Enterprises have experimented with automation as a way to improve customer experiences and achieve cost savings, however, many companies have experienced the serious limitations of many first-generation virtual assistants. Those legacy virtual assistants were not intelligent, only have single intents, and cannot conduct a natural conversation with context and understanding of consumer intent.

Recommended AI News: KT Selects Amdocs CatalogONE Cloud-Native Solution to Rapidly Create and Launch New 5G Services

Ovum sees poor customer service, and the losses business suffer as a result, as key drivers for the adoption of a new generation of technology.

Related Posts
1 of 32,021

[24]7 AIVA enables end users to interact in a natural way, and uses artificial intelligence to interact with consumers in the same way as a company’s best human agents. An agent can take over a bot conversation at any time, and hand the conversation back to the bot to complete the interactions. [24]7 AIVA works across all channels including Web, mobile/smartphone, phone/IVR, chat and messaging. Other integrations enabled through open APIs include voice assistants, Apple Business Chat, Facebook Messenger, Google RCS, WhatsApp and enterprise applications including CRM and ERP.

Recommended AI News: ABB Joins Global Syndicate to Invest in Spear Power Systems

“[24]7.ai provides the technology and know-how to run agent operations for synchronous and asynchronous digital channels, from agent recruiting to development to performance management,” the report stated. “The company has been running since 2000 and has developed expertise in virtual assistants by building AI models trained on large datasets of human agent conversations. It has an understanding of communications between consumers and businesses, and its customer journey analytics provides insights into intents and journeys.”

“Ovum is a highly respected firm that recognizes the importance a single platform for connecting voice and digital channels, with a blending of AI and human insights to deliver a superior customer experience,” said Lisa Matherly, vice president of Marketing for [24]7.ai. “With the accelerated adoption of messaging conversations are taking place in text as well as over the phone, so it is essential to provide natural, human-like conversational abilities no matter how a consumer chooses to engage with a brand. When conversational AI technology can track conversational flow, detect multiple intents and share context across channels, companies achieve customer satisfaction scores on par with their best human agents.”

Recommended AI News: Rockset Gains Momentum as the Industry’s Leading Real-Time Database in the Cloud

16 Comments
  1. all4four.de says

    how does peppermint oil react to heat or light, how does plant therapy oils compared to young living oils, how does plastic need oil to make plastic bottles.

  2. excellcareeronline.com says

    how to clean spilled cooking oil, how to get an oil stain out of lululemon, how to preserve garlic cloves in oil.

  3. bbccarthage.com says

    how to paint a rose in oil, how to paint landscapes in oils for beginners, how to replace oil filter.

  4. bieneshomepage.de says

    how to make an account main on email, how to make an account mergable, how to make an account monopoly collect and win.

  5. vipsportsadviser.com says

    how to make a new icloud account on ipad, how to make webmail account, how to make a vanguard account.

  6. kinefinity.it says

    how to build close to thermal vents subnautica, how to build closed deck stairs, how to build closed stair stringers.

  7. dock-11.de says

    how close to fence can i plant elderberries, how close to fence can you build shed, how close to fence can you plant sweetbay magnolia tree.

  8. wow-annuaire.com says

    how close is estes park to rocky mountain national park, how close is estimate to true value, how close is estimated price on zillow to an appraisal.

  9. mudterrain.de says

    firefox how to close a tab, firefox how to close all open windows, firefox how to close and save all tabs.

  10. ihajammer.com says

    how to take coconut oil daily, how to take coconut oil capsules for weight loss, how to take coconut oil capsules.

  11. herbertbartolomephotography.com says

    how to use castor oil on natural black hair, how to use castor oil on laugh lines, how to use castor oil on hairt.

  12. aundf-handmade.de says

    how to use olive oil for natural hair growth, how to use olive oil for muscle building, how to use olive oil for men& 39.

  13. modulomedico.com says

    rick simpson oil how to make how is it decarboxylation, rick simpson oil how to eat, rick simpson oil how to dose.

  14. partec-group.de says

    how to apply solid essential oils, how to apply spearmint essential oil, how to apply spikenard essential oil.

  15. casaclara.es says

    how much oil to put in humidifier, how much oil to put in hunter fan, how much oil to put in husqvarna push mower.

  16. XMC.pl says

    I get read your own article. It’s extremely helpful. We will benefit a great deal from the item. Fluent

Comments are closed, but trackbacks and pingbacks are open.