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Lithuanian Airports Now Offer Customers a Seamless Travel Search With an AI Assistant

Lithuanian Airports has integrated the Eddy Travels artificial intelligence (AI) assistant to help travelers plan their trips seamlessly. The AI assistant is now available on Vilnius Airport, Kaunas Airport, and Palanga Airport websites. Lithuania is one of the first countries globally to have an AI-powered travel assistant on national airport websites.


A record number of new destinations will be offered by Lithuanian Airports this summer. Holiday seekers can choose from almost 80 direct flight routes from the country’s airports. To enhance the travel planning experience, the three Lithuanian airport websites integrated the state of the art AI travel assistant developed by Eddy Travels.

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The fully automated AI assistant allows travelers to use natural language to search and book the best travel deals without the need to enter search criteria in cumbersome search forms. Instead, travelers can search flights, accommodation, tours, and activities by messaging the digital assistant in the chat available on airport websites. The chat widget appears after 30 seconds on the pages where the direct travel destinations from the airports are listed.

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According to Rasa Petraitienė, Head of Customer Experience at Lithuanian Airports, the rising demand for air travel as countries loosen restrictions prompted to look for additional tools to ease the travel-planning process. “Our goal is to help travellers navigate the abundance of information regarding today’s travel rules and regulations. Fuelled by rising vaccination rates and with many countries opening-up, we are happy to offer an additional tool that makes planning for your next trip simpler.”

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Edmundas Balčikonis, Co-Founder and CEO at Eddy Travels, added: “After spending tiring months in lockdown, people are eager to return to travel. We are thrilled to have an opportunity to work with Lithuanian Airports and help travelers plan a perfect holiday abroad simply by messaging the AI assistant.”

The AI travel assistant integrates with Booking.com, Kiwi.com, GetYourGuide, and other leading travel companies. Cutting-edge technology for natural language understanding (NLU) is powering the digital assistant. After receiving a message, the AI-powered chatbot automatically understands what people are looking for and responds with the best travel offers in seconds.

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