Positive Customer Impact and Integration to CRM 
Businesses will be able to significantly improve customer satisfaction and be able to communicate with customers on a channel that customers prefer. Research shows that over 60 percent of Generation X and Y prefer to chat versus emailing or calling a business.
In addition, businesses will be able to lower their customer service cost by deploying the UNIFY Chatbot for Customer Service solution as it will be the first contact mechanism for customers. UNIFY Chatbot is available via multiple channels including on corporate websites and social medial channels such as Facebook Messenger offerings businesses a very friendly way for customers to get in touch with them. The Unify Chatbot for Customer Solution provides APIs to integrate with the leading CRM solutions such as Salesforce, Microsoft Dynamics 365 for Customer Engagement, ZenDesk and Oracle’s CRM cloud.