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NICE and RapidsOS Transform Investigations by Integrating Incident Intelligence and Emergency Data Clearinghouse Solutions


Integration Extends Rapidsos’ Enhanced Emergency Information Beyond Real-Time Incident Handling to Empower Post-Incident Reconstruction

NICE has successfully completed a technology integration of its NICE Inform incident intelligence solution with the RapidSOS Clearinghouse. The integration of the two solutions extends RapidSOS’ enhanced emergency information beyond real-time incident handling to transform incident reconstruction and investigations for 911 centers.

NICE and RapidSOS Transform Investigations by Integrating Incident Intelligence and Emergency Data Clearinghouse Solutions.

Used by thousands of public safety agencies nationwide for faster response and improved situational awareness, the RapidSOS Clearinghouse provides life-saving data from millions of connected devices directly to 911 and first responders in an emergency. The technology gives 911 centers access to a caller’s more accurate device location, saving precious time in an emergency.

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As a result of a recently completed integration with NICE Inform, that same device location data is now also empowering 911 center managers with more precise, post incident reconstruction and incident intelligence tools.

“It’s a game changing solution for 911 centers,” said Chris Wooten, Executive Vice President, NICE. “Thousands of 911 centers nationwide are already using the RapidSOS Clearinghouse advanced location data for faster response and better situational awareness, but there are also opportunities to use that same data to improve incident reconstruction on the back end. The integration of RapidSOS and NICE solutions now make that possible.”

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The NICE Inform solution uses the ANI (automatic number identification) associated with each call to request the device location data from the RapidSOS Clearinghouse (for the device making the call). Once the device location data is captured in NICE Inform, it can be used in a variety of ways:

  • Visual Searching Users can draw a box around an area on a map and immediately see all recorded calls that came in during a specific time period, along with the precise call locations.
  • Precise Incident Visualization and Playback When selecting any call for playback, users can visualize the movement of the caller on a map, while synchronously listening to the call recording as it plays back.
  • Incident Intelligence The enhanced location data also fuels the NICE Inform Intelligence Center dashboards. For example, managers can quickly pinpoint and visualize the precise location of calls related to any large-scale police, fire or EMS incident, and see what types of incidents are occurring where.

“The beauty of this solution is also in its future potential,” added Wooten. “As the Internet of life-saving things continues to increase and the data in the clearinghouse continues to grow, that data can be made available through NICE Inform, along with the incident recordings, for a complete picture of what happened during an incident and how it happened. This could include health and medical data, vehicle telematics and more.”

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