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Sogou Launches World’s First Chinese-Speaking AI Customer Service Avatar for the Financial Services Industry

Partners with Ping an Puhui to Optimize Customer Experience on Mobile App

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Sogou Inc., an innovator in search and a leader in China’s internet industry, launched the world’s first Chinese-speaking AI Customer Service Avatar. Jointly developed with Ping An Puhui, a subsidiary of Ping An Insurance Group and a leading consumer finance service provider in China, it marks a new application of Sogou’s Vocational Avatar technology in the financial services industry.

The AI Customer Service Avatar also launches a new era for the Sogou Vocational Avatar technology. The AI Customer Service Avatar is the first of Sogou’s Vocational Avatars to support interactive communication, enabling users to enjoy a highly dynamic experience. Incorporating improved algorithms and the latest advances in speech synthesis, image detection and prediction capabilities, the AI Customer Service Avatar is a lifelike professional customer service representative capable of intelligent dialogue.

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The AI Customer Service Avatar will be integrated into Ping An Puhui’s mobile app and will be able to quickly and conveniently process customers’ queries, answer questions and provide advice on relevant credit financial services. The AI Customer Service Avatar builds on previous successful applications of Sogou’s Vocational Avatar technology to provide a more intelligent, seamless and efficient user experience for customers of Ping An Puhui’s financial services.

The successful launch of the world’s first Chinese-Speaking AI Customer Service Avatar further demonstrates Sogou’s ongoing efforts to explore the boundaries of AI. By tapping into the financial services industry, the AI Customer Service Avatar enriches Sogou’s portfolio of Vocational Avatars and once again proves Sogou’s leading position in AI technologies and innovation.

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Over the last year, Sogou has made substantial progress in expanding the application of its Vocational Avatar technology in various verticals, ranging from the legal field to media, multimedia, and IP industries. In June, Sogou and the Beijing Internet Court developed the world’s first AI Virtual Judge to provide real-time online intelligent litigation services and to help users navigate the Beijing Internet Court’s online litigation platform. In addition, Sogou has partnered with domestic and international media to develop multi-language AI News Anchors to provide innovative solutions for traditional media channels. Earlier this month, Sogou launched its proprietary AI Vocational Avatar “Yanny” and announced partnerships with Xinhua News Agency, Migu and Zhangyue Technology to further expand the application of Sogou Vocational Avatar technology into the multimedia and IP industries.

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