SymphonyRM Opens Pittsburgh Health AI Center of Excellence to Accelerate Data Science Efforts Around Next Best Actions

SymphonyRM, Healthcare’s Next Best Action Company, announced the opening of its Health AI Center of Excellence in Pittsburgh, Pennsylvania. The expansion highlights the company’s continued growth and investment in Artificial Intelligence (AI) to improve the way healthcare organizations engage consumers.

“The industry is rapidly embracing AI to improve the patient experience and SymphonyRM is leading the transformation with our AI-driven Next Best Actions,” said Mike Linnert, CEO and founder, SymphonyRM. “With our Health AI Center of Excellence, we are boosting our investment in AI to build on our substantial data science capabilities and pioneer new innovations to help the healthcare industry anticipate consumer needs and use proactive outreach to build more meaningful relationships with health system consumers and providers.”

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SymphonyRM’s Pittsburgh office will work across the company’s data team to find new ways to harness data science to improve the way healthcare companies interact with patients, providers and insurers and create a seamless, personalized experience based on individual next best actions.

“To remain competitive, healthcare companies are striving for customer-centricity,” said Rob Birgfeld, AVP, chief digital marketing officer at Inova Health System. “What gives healthcare marketers the ability to actually deliver on the promise of meeting consumer and patient expectations are the means to understand them. Artificial intelligence provides organizations with unparalleled opportunities to gather deeper insights and, in turn, deliver proactive, personalized and more meaningful experiences.”

In 2018, Pittsburgh was named one of the four tech hubs to watch in the U.S., according to VentureBeat, and Carnegie Mellon’s artificial intelligence graduate program was ranked No. 1 by U.S News & World Report. The Pittsburgh office and Health AI Center of Excellence will be led by Joe Schmid, chief technology officer, SymphonyRM.

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“Pittsburgh’s vibrant community will provide the perfect environment for our company to flourish,” said Joe Schmid, chief technology officer, SymphonyRM. “We look forward to engaging with the community’s world-class data science talent and its healthcare ecosystem to transform the health and wellness journey for consumers nationwide.”

SymphonyRM’s HealthOS platform blends customer relationship management (CRM), data science and workforce orchestration to generate personalized and prioritized Next Best Actions (NBAs) for every consumer, patient and provider in a health system to drive growth, loyalty and healthcare quality.

“We are proud to welcome SymphonyRM, a leading healthcare technology company, to the city of Pittsburgh and look forward to the company’s continued success in the region,” said William Peduto, mayor, City of Pittsburgh.

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