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Talkdesk Launches Cloud Contact Center Future At Opentalk18

AI-infused Talkdesk iQ showcased for the first time at the customer experience event of the year

Talkdesk, the enterprise contact center platform, announced significant platform enhancements and new products to drive the future of customer experience. During his keynote address at Opentalk18Tiago Paiva, CEO of Talkdesk, launched Talkdesk iQ, which combines several new products and features powered by the company’s proprietary approach to artificial intelligence. The company also announced its $10 million Talkdesk Innovation Fund, established to advance the development of solutions with demonstrated potential to change the customer experience landscape.

Read More: The AI Gold Rush: How to Make Money off AI and Machine Learning!

“With more than 500 features added in the past year alone, Talkdesk innovates faster, and delivers more value to our customers, than any other contact center solution provider,” said Talkdesk CEO, Tiago Paiva.

Tiago added, “With our AI-infused Enterprise Contact Center Platform, contact centers can move faster than ever before to exceed customer expectations and best their competition.”

Introducing Talkdesk iQ

With the launch of Talkdesk iQ, customer service leaders can immediately leverage the power of artificial intelligence (AI). Infused throughout the Talkdesk Enterprise Contact Center Platform, Talkdesk iQ mines billions of interactions to reveal customer insights and trends and drive predictive recommendations to optimize agent and contact center efficiency. This platform innovation delivers visible results leading to better customer/agent engagement, contact center operations, and decisions. Products powered by Talkdesk iQ include —

Talkdesk Omnichannel

Empowers contact centers to quickly identify, route and respond to high-profile customer support issues. Talkdesk Omnichannel provides integrated customer support through SMS, live chat, email, and dozens of social media and messaging apps including Facebook Messenger, Twitter, WhatsApp and more. Agents have quick access to customer profile information, ensuring a responsive, personalized experience. Talkdesk Omnichannel also delivers–

Social listening

Broad coverage and listening capabilities of all social media channels help contact centers respond immediately to urgent posts and quickly resolve issues. Using defined keywords or hashtags as triggers, social media posts are automatically routed as an inbound contact and prioritized for immediate resolution.

Read More: Interview with Ben Goertzel, CEO at SingularityNET

Chatbot builder

Instantly build a bot, powered by Talkdesk iQ, to automate routine customer inquiries and issues with the ability to identify when a live agent is needed to optimize customer service.

Related Posts
1 of 33,186

Reporting

Gain a complete understanding of your team’s performance with centralized reporting across all interaction channels.

Talkdesk Analytics

A complete reporting and analytics suite designed to optimize every aspect of contact center operations.

  • Talkdesk Live – An API-based, customizable dashboard that lets supervisors display what matters most. Talkdesk iQ clusters and reveals trending topics, while configurable threshold settings provide instant alerts of potential problems.
  • Talkdesk Benchmark – Compare performance to industry peers by industry, region, employee or agent size, and identify areas of improvement to positively impact agent performance and customer satisfaction.
  • Talkdesk Explore – Improve contact center performance using data from any channel, device, or any point in the customer journey. Talkdesk Explore is a historical reporting and business analytics tool that provides quick access to large volumes of data. Features flexible filtering, scheduling, and customization options, as well as agent coaching recommendations, powered by Talkdesk iQ.

Read More: Palo Alto Networks Appoints Amit K. Singh as President

Talkdesk Mobile

Talkdesk Mobile allows sales and service representatives to engage with the customers any time, anywhere, using any iOS- or Android-compatible device. Now Talkdesk customers can enjoy the power and flexibility of Callbar–the company’s floating desktop agent interface–using their iOS or Android device. Supports inbound and outbound call handling, and all browser-based functionality, including click-to-call, agent state management, and disposition.

Talkdesk Self-Service SDK

New Android SDK and updated iOS SDKs enable customers to build a powerful Visual IVR solution with clicks, not code. Preserve context captured through mobile interactions, offer callback requests, and provide direct access to knowledge base articles and information using Talkdesk Self-Service SDK. Talkdesk iQ displays estimated wait time and even presents best-fit channel recommendations to streamline self-service.

Talkdesk Studio

This intuitive and powerful routing flow designer allows companies to visually design customer journeys without code or expensive IT resources. Studio improves contact center average hold and handle times by routing the right interaction to the right agent. Talkdesk iQ can even recommend optimal flows to streamline routing.

Read More: Interview with Angel Gambino, CEO and Founder of Sensai

Talkdesk’s enhancements demonstrate the company’s industry expertise, deep understanding of its customers’ needs and the future direction of the contact center industry. With an enterprise-caliber platform, infused throughout with AI and machine learning functionalities, Talkdesk is leading the industry with the future-proof contact center solutions needed to win in the customer experience era.

Read More: Interview with Jeffrey Kofman, CEO and Founder at Trint

18 Comments
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  16. Kleifgendyy says

    here and away

    I’m a sucker for self-help routines.

    progressively, I have compiled a rulebook of life advice among “cheats” I borrowed from Silicon Valley gurus to virtues I learned from my grandfather and grandmother. Econ spiel.

    Despite almost 20 great deal practice, It’s often laughably difficult to just be a functioning person. Bombarded with returns tricks, Meditation resources and endless advice, I’m often left paralyzed by choices about how best to use my time. Is eight hours of gradual sleep good, Or should I nap in bits via the day? Water before caffeine or after? And should I finally try that stretching routine my dad followed before bedtime in his college days?

    This is a subject people want to weigh in on, And the advice on how best to spend my days has been all over. every, It develops from a variety of sources: mentors, unknown people, good friends and books. additionally, It hails from larger ideals I borrow from the communities and cultures I exist in.

    Indian modern culture, as an example, Dictates that I be cordial but not too chummy with mom and dad. But that dynamic often seems out of place in the progressive European surrounds my family and I later found ourselves in. American culture offers its own set of recommendation. on one hand, Americans are explicit in their words of love or grievance. alternatively, I grew up learning the value of subtle hints that often define my relationships back home.

    When pieces of advice from these cultures and conventions collide, Simple tasks and communications become severely disorienting. Mundane activities such as ordering a mug of coffee invoke my belief system, New rules shape bad reactions with strangers, And slowly I begin questioning which values are personal to me and which are reflections of my present environments. Of the many experiences that take place when moving everywhere, This lifestyle confusion is the clearest it is one thing to adapt to a new country’s culture and its people; It’s another to be a unique person while still maintaining a sense of self. it’s crucial that I be more explicit with my roommate in my currently American context, But is it also a trait that I essentially value? and if so, How do I readjust to friends home?

    When such choices appear on a daily, typically hourly, cornerstone, It’s hard to pick which set of values I should stay true to. And I begin questioning whether anything I do is grounded in my personal values if I even know what those are. This confusion is both a perplexing and a heartwarming feeling. I recognize the privilege which allows me this breadth of choices, But sometimes you will never choose between dating advice from my English mum and that of my American aunt’s.

    As the world grows steadily interconnected, I see many international students in the nation, And American competitors abroad, Grapple with the same dilemmas. We empathize over our unique pasts and similarly conflicted current realities and how the two perpetually clash. around the world, I see communities weigh the requirements and demands of their diverse peoples, in addition movingly, periods I see them do it well.

    One July night this past summer, I found myself in a ny city park reading a journal by a consultant who recommended I clear out my entire collection of socks you know, For inner calm. And as I got ready to make my way back home to leave behind my favorite ankle lengths, I looked around to find a mix of fellow parkgoers who seemed not like each other. all the same, These diverse people from across this country and beyond charmdate were somehow allowing it to be work. Despite their variances, They seemed to form one large, running unit. as well a second, I stood uninterrupted, immersing myself in this sea of assorted cultures, Lifestyles and mannerisms.

  17. Kinlochkoh says

    Star signs predict what 2022 has in store for your explosive relationship

    LifestyleRelationshipsDatingAstrologer Natasha Weber predicts what 2022 means for your love lifeAstrologer Natasha Weber has predicted certain star signs are going to have a rocky start to the year. But there is good news on the horizon.Jana Hocking4 minutes readDecember 23, 2021 6:21PMWhy do most family relationships end?okay, for those times you anything like me, You be thinking, college thinks bin fire of a year 2021 was for dating! If I responsible, I actually had a pretty darn good time! out of a cute lockdown bubble buddy, To getting some experts on my podcast to teach me how to date in a significantly better (And much healthier) tactic, This year gave me plenty of time to ponder and reflect on some of the bad dating habits I had got myself into (Umm outstanding post lockdown,) And I prefer to say I all the better for it.Yep boys and are usually now being left in 2021 and guys who have hopes, Goals and high hopes are on chnlove my hit list in 2022.So having said that, I decided to invite a brilliant astrologist named Natasha Weber onto my Kinda Sorta Dating podcast to find out what we all have in store for our love lives in 2022.Astrologist Natasha Weber spoke to Jana Hocking about what’s on hand for love in 2022. pretty accurate picture: Instagram.And friends and neighbors, It is looking promising promising indeed! specifically Taurus, Scorpio, Leo as well as,while Aquarius.to start,for a start, We currently in a Venus retrograde which began on the December 19 and runs right the way through to the January 29. next, If you some thing like me, The word retrograde can make you shudder however it can actually bring about a lot of good, You just gotta strap your self in for a ride.It a time to focus on what changes you want to make moving forward in regards to dating and relationships. It a really good time to adjust your So, If at all like me, You been going for not possible men, Then you going to start fascinated by going for a guy that sweet, Kind and open to a the relationship. cheer BE!So hot some words of advice: You need to spend the retrograde getting real with yourself and deciding what kind of partner you are looking at in 2022.Natasha did alert, additionally, That Venus retrograde is also famously known for bringing back exes. yes, then come a visit from the ol partners of the past.reasons why? Natasha explained that the universe will keep trying to teach you a lesson until you study on it. So that means if you let a guy walk all over you, They are able to keep bringing him (Or someone much like him) Back into your life until you learn to tell them to for good to choof off! Let face the facts, You deserve better.in contrast, Natasha said it could also teach you to open up and talk with your ex about what you feeling in a healthy and direct way, and you might just get the happily ever after you always wanted.It regarded as hardballing, Which I may have harped on about in this morning column. very seriously, not necessarily a bad trait to bring into 2022.Natasha warned that actuality Venus in Retrograde in the first month of 2022, It will sometimes be a time of or break for couples, So time to have those deep and meaningfuls and decide what you truly desire.

  18. Canezakwo says

    Jana Hocking on why you’re ready to throw out the dating rule book

    LifestyleRelationshipsDatingJana Hocking on why it’s time to throw out the dating rule bookPodcaster Jana Hocking has discovered the best dating rule that will ensure your date likes you for the right reasons.Jana Hocking3 min readOctober 7, 2021 7:26PMWhy do most and family relationships end?Let be truthful, Lockdown has given us a lot of time to ponder and re evaluate our lives. Things that seemed that you simply us pre pandemic have changed.Many of us realised we are more productive workingfrom your home, or perhaps all the partying and trying to keep a full time job was leading us to burn out.It also exposed something in me that I had a niggling feeling was there, But I wasn really ready to deal with yet. And that was that I actually much lonely. Now don get me wrong, i adore my single life, as well as a [url=https://www.facebook.com/asiameofficial/]asiame.com[/url] great network of friends, But falling asleep with my legs wrapped around a pillow, And waking up to a dog licking my face just isn what I created for my 37 year old self.Add to that, several weeks of weekends that have felt like groundhog day, with out any long lunches, Birthdays or weekends away to wait for, And well it safe to say this realisation was a real slap in the face.Jana Hocking admits she’s got felt lonely in lockdown. think: Instagram.Last Saturday when I woke up and realised that I couldn cross the harbour bridge to visit my best friend and the day ahead was looking pretty solo, very, I shed a few tears.the good thing is, Apple show Ted Lasso was a saving grace! Umm maybe watched that series, yeah, I know I the last person known to man to discover it, But sheesh it will be a good little serotonin rush.fine, enough, Ol mate Ted could only fill manufactured for so long, And it got me wondering. What do I fundamentally want? yes, it not kids, That maternal side never really kicked in, But a boyfriend could be quite nice.So what the method to getting one? Do I need to brush up on much of the rules, this kind of, How long do you wait before do the deed? What are some experience starters that let the guy know you looking for your forever person, Without looking too passionate? How long are you supposed to casually date for before you shift gears into something more serious? I a bit out of practice.I had one of my best friends, double M star Jess Eva, On my Kinda Sorta Dating podcast this week, And I decided she was the very best person to ask, Considering she has been in a union with her partner Norm for a whopping 10 years!Jess Eva and Norm Hogan was together for 10 years.She located the best response. She said computer got to be you. fall asleep with them on the first date? treat it! Want to text them recurrently? take action!If someone put off by it, they weren for you. It actually really easy. Just be genuine. When we play these games or be who we think they want to gain us to be, Then we are just delaying the predictable.

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