Recent Platform Innovations include Contact Center AI Enhancements and More Extensive Customer Engagement Capabilities 8x8, Inc. …

Rapport Self-Service Platform integrates with ChatGPT, AWS, Azure, and Google Gemini to create the first fully customisable and open-ended AI solution…

CleverTap, the all-in-one engagement platform, today released its market research report on “The AI Edge in Customer Engagement”. The report sheds…

Provus, a leading provider of AI-powered services CPQ solutions, announced that Trace3, an elite technology consultancy that provides IT strategy,…

Basic one-way messaging gives way to rich two-way conversations at scale; improves returns from advertising, marketing, and support investments for…

Veeva, Pitcher, Exeevo, IQVIA, Salesforce, Trueblue, WhizAI, ACTO, Viseven, Aktana, Seismic, Allego, ODAIA, Bigtincan, and Tellius, among others are…

At MWC 2024,  iFLYTEK a global leader in artificial intelligence, debuted its AI SparkGen platform, an innovative tool for automatic video generation,…

Zappix, a leading provider of AI-Powered Digital Engagement Platform, is delighted to announce the launch of the enhanced Zappix Digital Outreach…

Vonage Fusion, a unified communications and contact center solution, integrated with Salesforce Service Cloud, enhances both customer engagement and…

Buxton, a market leader in retail customer analytics, and Elevar, a dynamic conversion tracking solution for fast-scaling e-commerce brands, have…