The way businesses engage with customers is an ever-evolving practice, and depending on how it’s conducted, it can have a direct reflection on…

Two-thirds of companies have made gen AI tools available to workforce, yet business leaders are still learning how to keep up with the evolving tech…

NICE named a Leader in Omdia Customer Engagement Platforms, 2023–24 research report, receiving maximum scores in vendor execution, solution breadth…

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, announced that…

net2phone, a leading provider of intelligent communications-as-a-service for businesses and contact centers unveiled its innovative suite of…

Oracle Energy and Water tops Leaderboard across vital customer criteria, including product performance, pricing, technology, partners, and vision…

The pet food supplier saw an immediate drop in the amount of time spent answering customer inquiries, allowing the brand’s consumer care team to…

A tenfold boost in productivity with automation; self-service functions for democratized data on a modern, single data platform for connected,…

Market leader acquires conversational AI innovator – providing organizations a comprehensive customer engagement platform that automates customer…

Collaboration Injects Predictive AI Capabilities into Twilio’s CustomerAI Roadmap AWS Summit New York, Amazon Web Services (AWS) and Twilio, the…