In the modern customer service realm, it's an established norm that a great employee experience (EX) leads to an excellent customer experience (CX).…

At MWC 2024, Lenovo launched new hardware and software solutions that showcase its focus on AI-driven innovation and commitment to a more sustainable…

The two companies join forces to deliver on the promise of ‘Smarter Manufacturing’ to increase performance and quality Eyelit Technologies, a…

This is your AI Weekly Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

OneCloud, a leading provider of cloud-based solutions, is enhancing the services they provide with OneCloud CX™, an innovative, AI-driven,…

Introduction Using Lenovo Supply Chain Intelligence, they can anticipate and reduce supply chain risks in dynamic markets. The susceptibility of…

CX leader accelerates growth in workforce engagement management (WEM) and adds AI-powered quality assurance (QA) to help companies deliver intelligent…

Bright Pattern has the pleasure of announcing a new partner, a Portuguese contact center software solutions provider: Grupês. At Grupês, their goal is…

This is our AI Daily Roundup. We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Calabrio, announced their acquisition of Wysdom, the leading experts in AI (Artificial Intelligence) and virtual agent performance solutions. This…