Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management…

New innovative product offerings include robust omnichannel and advanced AI solutions Zoom Video Communications announced enhancements across its…

State of AI in 2024 in 5 Industries: Manufacturing, IT services, Healthcare, Finance and Banking, HR AI is in vogue!! A much-discussed domain on…

Amazon Q in Connect assists agents with real-time responses and recommended actions to help improve customer satisfaction and address customer needs…

Artificial intelligence (AI) is slowly being used in manufacturing facilities. Thanks to AI advancements, we can now do tasks like predictive…

Industrial organizations will benefit from industry-first Generative AI for automation design Rockwell Automation and Microsoft Expand Partnership to…

Delivering joint solutions upgraded with generative AI capabilities for critical uses cases  Providing clients with dedicated AWS expertise and plans…

Programs leveraging TP Configuration significantly reduced handling times and escalations  Teleperformance, a global leader in digital business…

Manual, human-powered processes have stunted the development of resilient and innovative cities. Traditional infrastructure development and…

The digital transformation is changing every job profile at Mercedes-Benz More than 600 employees are qualified as data and AI…