Teleperformance, a global leader in digital business services announced it was recognized at the Asian Experience for its use of generative AI to…

Programs leveraging TP Configuration significantly reduced handling times and escalations  Teleperformance, a global leader in digital business…

Global enterprises benefit from the company’s enhanced generative AI-powered cloud platform that makes it easy to transform contact centers into fast,…

Cloud repatriation moving data back to on-premises infrastructure off cloud storage solutions like AWS or Google Cloud or Microsoft Azure– is an…

 Overall customer satisfaction with providers up 5% versus last year, ISG Star of Excellence CX Insights Report finds Enterprise buyers of…

Mage Data the leading data security and privacy solutions provider has announced the addition of one of the world's leading technology conglomerates…

This is our AI Daily Roundup . We are covering the top updates from around the world. The updates will feature state-of-the-art capabilities in …

Customers will gain advanced sanctions screening and end-to-end securities settlement control Extending its strategic commitment to providing fast…

Enterprises embrace provider offerings that cut costs, reduce manual effort and help companies to use data for strategic decisions, ISG Provider…

Smartcat, the essential language AI platform for the enterprise, announced the release of its multilingual generative AI content creator, which allows…