Technology UK Data Centers Face Energy Price Spikes, Brexit Effects Business Wire Jul 11, 2023 Higher energy costs have bolstered ESG initiatives as providers deploy additional measures to stem their emissions, ISG Provider Lens report says…
Technology Quadient Software Platform Maintains Leadership Position in Aspire Leaderboard GlobeNewswire Jul 6, 2023 Quadient Software Platform Maintains Leadership Position in Aspire Leaderboard The Aspire Leaderboard is an interactive, digital-first…
Technology Cautious U.S. Firms Still Seeking Benefits of Hybrid Clouds PR Newswire Jul 4, 2023 Demand for private/hybrid cloud solutions and services continues to grow in the U.S., even as many enterprises temporarily scale back cloud…
Technology ISG to Publish Report on Providers of Insurance Services Business Wire Jul 3, 2023 Upcoming ISG Provider Lens study will evaluate service providers helping insurance organizations improve customer value creation Information…
Machine Learning SESTEK and ccc Sign MoU to Improve Performance of Call Centers With AI Business Wire Jul 3, 2023 Latest partnership is expected to pave the way for new opportunities within the public and services sectors SESTEK, a leading conversational…
Machine Learning Biggest AI Trends Transforming the Customer Service Industry (And, How You Can Prepare for the… Sudipto Ghosh Jul 3, 2023 88% of customers say the experience they get from the service agents is just as important as the products they use when they decide to purchase again…
Technology Accenture Appoints Rajendra Prasad as Chief Information and Asset Engineering Officer Business Wire Jun 30, 2023 Penelope Prett to Become Global Lead for Accenture’s Workday Business Group Accenture announced that effective July 1, Rajendra Prasad will…
Technology IQVIA Launches RIM Smart Labeling to Deliver Intelligence-Driven Approach for Global Label… Business Wire Jun 27, 2023 IQVIA announced the launch of IQVIA RIM Smart Labeling, a comprehensive labeling solution for the life sciences industry that provides an…
Machine Learning iQor and AmplifAI Join Forces to Revolutionize Call Center Performance With Interaction Analytics… Business Wire Jun 21, 2023 Collaboration Will Automate QA Functions and Improve KPIs at Scale iQor, a leading global provider of business process outsourcing (BPO)…
Technology Alaiko, Europe’s Fastest Growing Direct to Consumer Fulfilment Provider, Launches in the UK Business Wire Jun 7, 2023 Alaiko’s proprietary technology and operating system manage businesses’ entire e-commerce operations, preventing bottlenecks and allowing…