The Projects in Which Atento Has Implemented RPA Technology in Spain Have Managed to Reduce the Average Handling Time (AHT) of Customer Service Agents…

Mr. Tasner Will Focus on Strengthening Atento's Global Operations, Driving Service Delivery Excellence and Enhancing Technology Infrastructure…

Atento’s Board of Directors has appointed Carlos López-Abadía as new Chief Executive Officer and member of the Board Atento S.A., the leading…

Atento Attained This Position in the "Digital Maturity Index: Brazil" Ranking, Created by Valor Economico, One of the Most Influential Economic…

Enterprises in Brazil are increasingly recognizing the connection between happy employees and satisfied customers, ISG Provider Lens report says…

Firms seek help with automation, expert skills as outstanding customer experience becomes essential to business success, ISG Provider Lens report…

Ox, an AI-powered technology platform for frontline operations, announced the closing of a $12.6 million Series A round co-led by BBG Ventures and MaC…

ISG Provider Lens report says enterprises are seeking different contact center services to address changes in business and consumer behavior…

As more consumers use digital channels, enterprises turn to service providers for cloud-based contact centers with advanced technologies, ISG…

Enterprises seek new contact center technologies and services to meet growing expectations and rising stakes for company reputation, ISG Provider…