By integrating with Genesys Cloud CX, Kore.ai enables enterprise contact centers to deliver superior and personalized service experiences 24/7 at…

PolyAI, a global leader in conversational artificial intelligence (AI), announced its Customer-Led Voice Assistant is now available on the Genesys…

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service…

Genesys, a leader in AI-powered experience orchestration, has achieved Federal Risk and Authorization Management Program (FedRAMP) authorization at…

Genesys, a global cloud leader in AI-powered experience orchestration released its 2022 Sustainability Report covering the company's fiscal year…

Genesys unveiled its Experience Index methodology: the first people-centric approach based on listening and understanding what really motivates…

Hi Brett. Welcome to our Interview Series. Please tell us a little bit about your role and responsibilities in your current company. How did you…

Eccentex an industry leading Low-code development platform and Process Automation software company announcing the availability of Eccentex…

UK's largest auto insurer moves to AI-powered Genesys Cloud CX for its all-in-one capabilities to deliver personalized digital customer and employee…

Genesys announced expanded generative AI capabilities for experience orchestration, helping organizations unlock deeper customer and operational…