18 billion tickets and trillions of data points informing bots and generative AI will help every business deliver superior customer experiences…

Combining the industry leading capabilities of the Zendesk Suite with the power of OpenAl helps businesses deliver a more intelligent customer…

 Kore.ai, the world's leading enterprise conversational AI platform and solutions provider announced the integration of its conversational AgentAssist…

Faye, a global leader in CRM and CX software strategy, deployment, integrations, and ongoing management, announced that it has launched GPT Agent…

Zendesk, announced a five-year strategic collaboration agreement (SCA) with Amazon Web Services (AWS) to help businesses deliver personalized customer…

Hi, Malcolm, welcome to our Interview Series. Please tell us a little bit about your journey in helping customers to improve their CX strategy…

Kore.ai, the world's leading enterprise conversational AI platform and solutions provider, has announced the integration of its conversational AI XO…

Perception Point, a leading provider of advanced threat protection across digital channels, announced that it has launched Advanced Threat Protection…

Zendesk, Inc. has released the company’s latest global Customer Experience (CX) Trends Report, revealing immersive experiences are fast becoming a key…

PartnerHero, a top provider of outsourced customer operations, announced that it has acquired SupportOps, a leading provider of CRM implementation and…