Observe.AI, the leader in AI-powered speech analytics and quality management for voice customer service, announced that it has partnered with Telarus,…

Tech-enabled BPO’s speech analytics platform enhances speech-to-text transcription of calls for more precise data analytics and personalized call…

Vonage, a global business cloud communications leader, announced that TP Vision Europe B.V. has selected its contact centre and speech analytics…

Fewer Than Half Are Using Artificial Intelligence and Real-Time Automation and Analytics Features Contexta360, a leading speech analytics, AI and…

NICE Nexidia’s Neural Phonetic Speech Analytics Integrates with New CONOOTO App NICE is announcing that Hakuhodo DY Holdings Inc., a world leading…

Series Seed Round Led by Morningside Ventures and Tamarisc Ventures with Participation from Established Silicon Valley Investor Jamie Gates of TPG,…

Application Ensures Users Can Remember, Retrieve and Record Everything that Happens on a Phone Call; Proprietary Framework Leverages Artificial…

VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the…

Driven by Investments in Data Science and Deep Learning Technology, Marchex Delivers Best-In-Category Insights on Customer Conversations Marchex ,…

Customer Satisfaction Survey from DMG Consulting States That Sestek Speech Analytics Sets the Top Score in 8 Different Categories. Sestek announced…