When it comes to handling digital channels, like online chat and messaging, many businesses do lack the internal structure to effectively introduce…

AI-infused Talkdesk iQ showcased for the first time at the customer experience event of the year Talkdesk, the enterprise contact center platform,…

The first and foremost thing any marketer needs to do is get a handle on their data. Start by answering these questions: What data does my…

In AI-driven conversational commerce, the right experience will not only protect a user’s data and the brand’s customer franchise, but it will also…

Disrupting security and risk management with automation and AI IDRRA, a cyber security start-up specializing in automated risk assessment and…

New Personalized Career Sites Improve the Job Discovery Process by Attracting More Qualified Applicants, Reducing Drop-Off and Contributing to More…

Viber and Vivoom Team with FC Barcelona and Dugout to Build End-To-End, Highly-Engaging Fan Video Experiences, Deepening the Connection Between the…

Its latest platform S/4HANA, with its numerous benefits, now also has business capabilities enabled by AI, Machine Learning, and Big Data With…

The potential of AI has been appealing to people like me in our industry for a long time, but we’re now finally beginning to see real-world benefits…

Proactive, Multi-Lingual AI Brings the In-Person Customer Experience to the Digital World LogMeIn, Inc. delivered the next wave of intelligent…