Helping the world’s largest brands increase sales and lower customer support costs Sprinklr, the world’s #1 social media management platform, today…

New messaging standard helps organizations better engage customers through high-touch mobile conversations that can include rich media files and video…

SAP SE (NYSE : SAP ) today announced two key additions to the SAP® SuccessFactors® HCM Suite that redefine how people engage and interact with the…

Given the “hype” in the AI space, most companies are looking at AI to deflect or automate conversations in their contact center. How do you prepare…

Las Vegas, HR Technology Conference & Expo #HRTech -- LEADx, Inc., the world's leading Conversational Learning (CL) platform for leadership…

Automated Video Business Messaging Interfaces Could Further Help Sales and Marketing Teams Capture Audience Attention, Automate Actions, and…

A leading India-based e-commerce platform, Flipkart is all set to challenge Amazon in their own backyard of AI/machine learning technologies. Today,…

New strategic partnership helps Acronis expand access to public cloud, providing customers with a greater choice for backup storage and disaster…

Intercom’s Custom Bots Brings Messengers, Workflow Apps, and Bot Technology Together for the First Time for New Levels of Automation and Overall…

Swrve 3.0 Is a Powerful Microtargeting Tool Integrating with Multi-Channel Campaign Workflows to Extend Reach Across Mobile, Web, Email and Streaming…