A happy customer is a returning customer, but one bad experience can sour their view of a brand for years. There’s proof to back this up: in PwC’s…

Brands can transform customer care by routing inquiries to messaging conversations that agents can manage on AiChat’s unified messaging platform.…

Diagnoses the effectiveness of chatbots and helps clients boost the value of CX (Customer Experience) Transcosmos inc. hereby…

Hyro, a leader in conversational artificial-intelligence (AI) solutions, announced that it has closed a $10.5 million Series A funding round led by…

Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents Mindsay’s customer service automation…

Impact investors, education philanthropies back AdmitHub's Series B funding round to accelerate degree completion for low-income and first-generation…

AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and…

Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has been named a leader in The Forrester…

Latest Conversational Marketing Analytics Trends State that Customers’ Emotions Have Significant Influence on Their Satisfaction with a Service…

Enterprise software solution provider TPI software partnered up with the biggest bicycle sharing system in Taiwan, YouBike, to launch a new smart…