Conversation Analyzer identified as most innovative technology in customer excellence category NewVoiceMedia, a Vonage Company (NYSE:VG) and a…

Leading AI scaleup and Translation-as-a-Service specialist, Unbabel, extends integration capability with customer service platform on Zendesk Chat…

Formstack' Latest Add-On and Mobile App Provides Access to Offline Form Submissions, Kiosk Mode Formstack, a software-as-a-service (SaaS) company…

When it comes to handling digital channels, like online chat and messaging, many businesses do lack the internal structure to effectively introduce…

Machine learning solutions get smarter the more we use them, and we get smarter too. In the first half of this two-part series, I examined why it’s…

GR8 People, a breakthrough one-experience talent platform for the enterprise, is proud to announce the launch of a new brand identity and website.…

Key Executives Join following recent Series B announcement People.ai, the AI platform for Enterprise revenue, today announced the appointment of…

Better Inventory Visibility and Integration Across Transactions Enables Retailers to Improve Customer Experiences and Loyalty Recent enhancements…

The success of Nosto’s AI-powered personalisation solution for leading golf apparel retailer Function18.com has been recognised at the 2018 Direct…

François-Xavier Pierrel appointed Chief Data Officer of JCDecaux JCDecaux SA, the number one outdoor advertising company worldwide, announces that…