New version of NICE IVRO allows advanced personalization and deep understanding of customer journeys with analytics and artificial intelligence…

New AI Analytics Solution Enables Brands to Extract Actionable Consumer Insights Vibes, a mobile marketing leader, announced Conversational…

Marketing Intelligence Platform releases the first ever cross-device and cross-platform measurement of marketing return on investment Singular,…

Extension to framework will allow development of future proofed, custom apps Alfresco, a leading open source provider of process automation,…

SDL Study Recommendations Help Global Brands Unlock Value Across Their Content Supply Chain and Build Better Experiences for Customers SDL, a…

Thunderhead’s latest innovation primes transformation leaders with critical customer insight enabled by advanced journey analysis, causal exploration,…

New webinar series provides strategic insights and practical guidelines for driving unparalleled customer experiences NICE…

Parcel Delivery Provider to Use IMImobile’s Communications Platform, Imiconnect, to Orchestrate Digital Customer Engagement Global cloud…

AI-infused Talkdesk iQ showcased for the first time at the customer experience event of the year Talkdesk, the enterprise contact center platform,…

User interfaces are ripe for the impact of AI. Smart dashboards in cars, automatic real-time voice translation in my earpiece, recognition of subtle…