How AI Is Used in Aviation?
Artificial Intelligence (AI) technology is optimizing flight operations and impacting the commercial Aviation industry in a huge way. World’s leading Airline companies are implementing AI and other emerging technologies to offer personalized services and enhance customer experience. Self-service kiosks are automating operations and security checks at the airport. Going forward, AI will play a critical role in the Aviation industry.
The aviation industry leverages AI with Machine Learning, Computer Vision, Robotics, and Natural Language Processing. Key benefits include – Predictive Maintenance, Pattern Recognition, Auto-Scheduling, Targeted Advertising, and Customer Feedback analysis to improve overall customer experience.
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Successful AI Applications in Aviation
1. Passenger Identification
The Transport Security Administration, US, implemented AI to detect potential threats at major airports (John F Kennedy, Phoenix, and Los Angeles airports). Similarly, the Hartsfield-Jackson airport plans to launch the country’s first biometric terminal. AI-enabled tools will speed up the passenger identification process. Security scanners, Machine Learning tools, and Biometric Identification will ease operations at the ground staff level.
2. Baggage Screening
Japan’s Osaka Airport plans to install Syntech ONE 200 – an AI platform to screen baggage for multiple conveyor belts. Automated baggage screening will help security officials detect illegal items quickly and effectively. Syntech One 200’s compatibility with the X-ray security system increases its probability to identify potential risks.
3. Customer Support
Industry experts believe that in the next five years more than 52% of Airline service providers will implement AI-powered tools to improve customer experience. Customer support offers great scope to leverage the power of Artificial Intelligence.
Benefits include – reduced operational and labor costs along with optimal resource utilization. Airline companies can use AI applications for quicker resolution of customer issues by delivering accurate information about future trips on Wi-Fi enabled devices.
4. Predictive Maintenance
Airbus, the leading aircraft manufacturer, is implementing AI applications to improve the reliability of their aircraft maintenance process. Skywise, a Cloud-based application helps in an efficient data storage. The fleet collects and records a vast amount of data in real-time, processes it and stores it in the Cloud server. Predictive Analytics and AI develop a systematic approach for the airlines company to decide an effective process for aircraft maintenance.
How AI Impacts Travel Industry
A study by Statista estimates rise in AI revenue from $3221.8 million in 2016 to $89847.26 million in 2025. Evidently, this will accelerate growth in the use of AI applications in varied sectors. Coming to the travel industry, AI helps travel agents analyze customer insights – preferences, location, budget, eating habits, popular destinations, etc. to deliver personalized travel experiences. These insights also help in tailor-made recommendations to enhance the overall experience. Automated, personalized and insightful travel options is a possibility now.
Technology is evolving continuously and becoming smarter daily. Now, you don’t need to visit a travel agent in-person to plan your holiday. With just a few clicks, you are ready to board the flight to your favorite holiday destination.
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Successful AI Applications in Travel Industry
1. Journey Management System
Want to know the optimal price for your flight bookings? An automated price generation engine is your answer. However, few rules govern this automated price generation system. Leveraging Machine Learning capabilities, the algorithm detects anomalies during a huge price rise and analyses various factors that caused such a price difference. Travel agents recommend the best time to buy cheap tickets or book a hotel using this algorithm. The user receives a notification about the said recommendation.
2. Chatbots
Using chatbots, the travel industry can provide 24/7 customer assistance and reduce the workload of human personnel. An instant response provides comprehensive support thus improving customer satisfaction and relationship management. Prior programming of FAQs helps chatbots generate automatic reminders, suggest places to visit nearby, and transportation facilities available at the holiday destination.
3. Recommendation Engine
The AI platform analyzes historical data of the traveler like past reservations, user behavior, real-time data – to generate personalized recommendations. Let us understand how the recommendation engine works. A traveler opens a newsletter on his/her email. An AI-enabled recommendation system processes and aligns the context to generate relevant suggestions to deliver superior traveling experience.
4. Cost Optimization
Dynamic pricing powered by AI helps identify buying patterns accurately enabling airlines to devise real-time pricing strategies and convert more customers. Features include preferred dates, time of purchase, convenience, etc. The AI platform detects compensation between price and product specifications to offer relevant discounts at the right time.
5. Fraud Detection
AI applications and tools enable travel companies to detect anomalies accurately and quickly to provide secure online transactions and high levels of customer satisfaction.
How Dorchester Collection Leveraged AI
Dorchester Collection is a 5-star luxury hotel chain. In collaboration with the technology company, RicheyTX, Dorchester company has developed Metis, its AI platform.
Raw data was collected in the form of customer feedback through surveys and reviews. The AI platform analyzed this data to measure performance and discover insights that would help the hotel to learn about the customer’s tastes and preferences. These insights would, in turn, enable the company to deliver customer delight.
For example, with the help of Metis, Dorchester was able to learn that breakfast is not just a plain expectation – guests attached immense value to the experience of eating a good breakfast. This insight helped Dorchester to include preferred items on the menu; the management was forced to think, how they could personalize and enhance the guests’ experience in the first meal for the day.
The Way Ahead
Technology is evolving at a lightning pace today. Enterprises need to be quick, effective, sustainable and productive to reap the benefits of Digital Transformation. Implementing AI will boost the Aviation and Travel industry. AI-powered chatbots, instant messaging apps, and other smart tools can be used by service providers to deliver personalized customer experiences.
Although solutions powered by AI are not widely used by the tourism industry, future use of this technology will be effective in delivering quality products and services. Expansion of AI promises a bright future for the aviation and travel industry. The right time is NOW. Are you ready to explore the realm of AI?
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