Ovum Names Pegasystems a Leader in Robotic Process Automation Platforms
Leading analyst firm lauds Pega’s unique position to drive and scale RPA from end to end for the largest organizations
Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, announced it has been named a market leader in the Ovum Decision Matrix: Selecting a Robotic Process Automation (RPA) Platform, 2018-19 (1) report. Ovum selected Pega Robotic Automation based on its unique ability to drive and scale RPA for large organizations as part of a broader digital transformation strategy.
While RPA adoption rapidly grows, the Ovum report observes that many enterprises are now struggling to advance and scale RPA initiatives after buying into the initial market hype. With this in mind, Ovum notes in the report, “Large enterprises struggling to scale with piecemeal approaches should consider Pegasystems for end-to-end process automation initiatives.” In addition, Ovum concludes Pega “is uniquely positioned in the market for supporting end-to-end process automation initiatives in large enterprises pursuing scalable RPA implementation as part of the broader enterprise process management/automation strategy.”
The Ovum RPA report also highlights how Pega clients typically achieve success on a bigger scale: “Customer engagements tend to be more strategic and deeper, and on average involve a greater number of software bots. Pegasystems has supported RPA implementations involving more than 35,000 software bots and several others involving over 10,000 software bots.”
In the report, Ovum evaluated 10 leading RPA vendors against eight different criteria groups measuring their technology, execution, and market impact. To be named a market leader, an RPA platform must establish a commanding market position; demonstrate a high level of maturity, cohesiveness, innovation, and enterprise fit; and meet the requirements of a wide range of use cases.
Pega Robotic Process Automation™ and Pega Robotic Desktop Automation™ enable organizations to automate tedious, time-consuming manual tasks across the organization from end to end. They bridge legacy systems and eliminate repetitive data input for some of the biggest time thieves, including onboarding customers and employees, reconciling financials, and updating customer information in systems of record. As part of the Pega Infinity cloud software suite, Pega Robotic Automation allows businesses to quickly close gaps in their existing architecture while simultaneously transforming their underlying digital foundation with Pega’s digital process automation (DPA) capabilities. By uniquely combining robotic automation with industry-leading case management and AI, Pega drives deeper customer and employee satisfaction for the world’s largest organizations.