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SearchBlox Introduces SearchAI SmartSuggest, Answers and Personalization to Provide a Better Customer Experience

SearchBlox introduced SearchAI SmartSuggest, SearchAI Answers and SearchAI Personalization. “These new products use artificial intelligence to make search simultaneously smarter and simpler,” explains Timo Selvaraj, Co-founder and VP of Product.

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“Increasingly website users — whether they’re your employees or your end customers — use search to navigate websites,” explains Selvaraj. “And if they don’t find what they want, they bounce.” Search users’ expectations have evolved, but search results haven’t — until now.

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SearchBlox developed SearchAI SmartSuggest because users struggle to choose the correct search terms. Most internet users are familiar with autocomplete or typeahead, which provides search suggestions that start with the keyword you type. For instance, if you type “doorbell” in the search box on Google, the search engine might suggest “doorbell sound, doorbell camera, doorbell battery, etc.” If you type “doorbell” into the SearchAI SmartSuggest enabled search box, it will offer you “doorbell batteries” and “doorbell doesn’t work,” but will also offer “how to set up doorbell,” “cannot sync doorbell to base” and “reset doorbell.”

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