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Intelisys Partners with Bright Pattern to Provide Innovative AI-Powered Omnichannel Cloud Contact Center Software

Bright Pattern, leading provider of AI-powered omnichannel cloud contact center software, was selected by Intelisys as an innovative solution for contact centers and customer support organizations. Our solution powers major brands by providing the simplest and most powerful AI-powered software that is perfect for any modern contact center looking to deploy new digital channels, provide omnichannel customer journeys, monitor the quality of 100% of interaction on all channels, or implement AI for self-service channels and agent assistance.

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Ranking No. 1 for highest ROI and No. 1 for quickest to deploy in the industry, the Bright Pattern solution is also perfect for companies needing to deploy a cloud solution rapidly to support remote workforces. Bright Pattern offers the only true omnichannel cloud platform with embedded AI that can be deployed quickly and nimbly by business users without costly professional services. Bright Pattern functionality includes:

  • Omnichannel Conversations – Provide customers seamless, effortless conversations across all channels and allow customers to switch between channels.
  • Quality Assurance – Ensure consistency and quality on all interactions through built-in, AI-supported, omnichannel quality assurance capabilities.
  • Best of Breed AI – Empower agents and customers with AI through AI agent assistance, AI quality assurance, and AI self-service (conversational IVR and bots) on phone and digital channels.
  • Powerful Personalization – Personalize customer experiences across all channels using customer CRM data and empower agents with key customer info.

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“Intelisys is the largest, most respected cloud service partner community in the world, and we are honored to be in their portfolio of organizations looking to implement the most innovative contact center software solutions for the most innovative companies in the world,” said Michael McCloskey, CEO of Bright Pattern. “Intelisys only works with companies who are recognized for their industry leadership and innovative technology solutions and we are honored to be a value added sales partner solution provider.”

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