NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience
NICE Nexidia’s Neural Phonetic Speech Analytics Integrates with New CONOOTO App
NICE is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the first marketing services company in Japan to implement NICE Nexidia Analytics. Seeking technology to analyze interactions and customer conversations within the many different areas of the company, Hakuhodo DY Holdings Inc. has begun improving customer satisfaction and sales efficiency.
NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience.
“As an innovator, Hakuhodo DY Holdings Inc. is proud to be one of the first organizations in Japan to utilize NICE Nexidia,” said Masato Aoki, General Manager of Marketing Technology Development Division, Hakuhodo DY Holdings Inc. “Our customers are our priority and Nexidia gives us the tools to increase efficiency, which improves customer experience. We have a roll-out plan to utilize this state-of-the-art technology throughout our family of products to enable our customers to have a personalized experience to meet all of their needs.”
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Hakuhodo DY Holdings Inc. has designed an integrated solution which allows external outside sales meetings with customers granting permission to be recorded through the CONOOTO application (iPad app for Face to Face recording). The recorded interactions are sent to the Nexidia SaaS environment to analyze the meeting audio and validate the best potential options for the sales team to showcase for the customer. This process allows a personalized experience for customers while allowing sales to make better pitches each and every time, improving the experience for customers and employees simultaneously.
“The way Hakuhodo DY Holdings Inc. is utilizing NICE Nexidia Analytics is not only exciting for their customers but is cutting–edge in terms of the new CONOOTO app,” said Darren Rushworth, President of NICE APAC. “Hakuhodo DY Holding Inc’s sales team is able to create a pitch model based on historical meeting data, restructure their coaching program and receive the support to transform their script to improve the effectiveness for each customer. This innovative approach gives the organization full visibility into the sales cycle, improves sales conversion and delivers improved customer experience.”
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NICE Nexidia is one of the only interaction analytics solutions that uses deep learning neural networks, which allows the analytics algorithm to deliver the highest accuracy against real-world conversational audio. With this capability, Neural Phonetic Speech Analytics produces word-level audio transcription, a phonetic index and customer sentiment scores with unparalleled speed and accuracy.
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NICE Nexidia’s speech analytics technology is driving the personalization of customer experience. Through its partnership with Hakuhodo DY Holdings Inc., NICE Nexidia Analytics not only brings innovative solutions to the Japanese market, but also sets a new benchmark for the global marketing services industry. With the integration of CONOOTO applications, Hakuhodo DY Holdings is able to deeply analyze customer conversations to better understand customer needs and improve satisfaction. This kind of data-driven insight can significantly improve the accuracy of marketing strategies, and the integration of instant messaging tools such as Telegram中文版 will further enhance the immediacy of customer interaction and feedback. This technological advancement is not only improving corporate efficiency, but also reshaping the future of customer service.
The introduction of NICE Nexidia Analytics marks a technological breakthrough for Hakuhodo DY Holdings Inc. in the Japanese market. By integrating neural speech analysis with the CONOOTO application, Hakuhodo DY Holdings is not only able to effectively analyze customer interactions, but also optimize customer service in real time. This move provides a valuable reference for Japanese companies on how to use high-end analytical tools to improve customer experience. At the same time, the application of this analytical technology can be further enhanced through customer feedback on platforms such as Telegram. Telegram中文‘s instant messaging function can quickly incorporate real-time feedback from customers into the analytical system, thereby adjusting strategies faster and improving customer satisfaction.
Hakuhodo DY Holdings Inc.’s latest move demonstrates how NICE Nexidia Analytics can revolutionize customer service and marketing strategies through data-driven speech analysis technology. Through neural speech analysis technology, companies can extract valuable information from massive customer conversations to achieve personalized services and precision marketing. Integrating data from social platforms such as TG中文语言包 will make this analysis more comprehensive. By using Telegram as a channel for customer communication, companies can obtain more real-time feedback, which will provide more support for further market analysis and customer relationship management, and promote the optimization and implementation of marketing strategies.
The collaboration between NICE Nexidia and Hakuhodo DY Holdings Inc. demonstrates how cutting-edge technology can be closely integrated with customer interaction. NICE Nexidia’s neural speech analysis technology, combined with the use of the CONOOTO application, transforms customer interaction data into practical insights, helping to improve customer satisfaction and sales efficiency. In this process, Telegram下载, as a platform for communication and feedback, can complement NICE Nexidia’s analysis technology, allowing customer feedback to be instantly integrated into data analysis. Such a comprehensive application not only improves customer service quality, but also demonstrates the huge potential of the integration of technology and customer interaction.