Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Simplus, an industry leader in lead-to-cash implementations, has partnered with Vonage to provide its customers with communications APIs and contact center capabilities. With this partnership, Vonage APIs and the Vonage Contact Center for Salesforce solution will enable Simplus’ enterprise customers to create enhanced customer experiences while increasing efficiency through Simplus’ advisory, implementation, data integration and change management services.
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Simplus, a Salesforce partner, offers comprehensive services that support every stage of the Salesforce technology lifecycle. From advisory services to data integration and implementation, these capabilities enable successful deployment and automation of business capabilities.
Together, Simplus and Vonage can help to accelerate the digital transformation journey for enterprises enabling omnichannel customer experience, mitigating and managing increases in customer traffic, and enhancing the overall agent experience in customer service centers.
“This partnership combines the power of Vonage’s innovative API platform and our Vonage Contact Center solution with Simplus’s expertise with Salesforce, bringing both power and flexibility to our partners and their customers through the integration of multiple channels – all on a single platform,” said Eric Le Guiniec, EVP Global API Sales for Vonage. “Like Simplus, Vonage shares a vision to help organizations deliver the tools that enable digital transformation to drive improved customer and employee experiences and enhance the way they do business from anywhere across the globe.”
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“At Simplus, we exist to make complex things simple,” said Lance Evanson, Chief Strategy Officer at Simplus. “Our partnership with Vonage leverages the combined power of its communications APIs and contact center solutions to provide essential insights and easy-to-implement solutions so critical in today’s environment to help businesses simplify and accelerate their digital transformation plans as we navigate our new normal.”
Together, Vonage and Simplus, are empowering industries such as healthcare, manufacturing, high-tech, and financial services to deliver personalized customer experiences.
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