Capsule8 Strengthens Customer Support and Partnership Leadership
Critical new hires expand the company’s growing customer support and sales organizations
Capsule8, the pioneer behind production-ready infrastructure…
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Customer Support Teams Gain Powerful Insights With New Data Visualization Capabilities in Calix…
Calix, Inc. announced a new visual reporting dashboard within EDGE Insights that enables communications service provider (CSP), support teams, to…
Freshworks Doubles Omnichannel Customer Support ARR in H1 2020
Company growth continues as businesses look for better ways to engage customers
Freshworks Inc., the customer engagement software company,…
Vonage Powers Messaging Capability and Customer Support
Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications …
Vonage Powers Messaging Capability and Customer Support
Indonesia’s largest telecommunications and network provider, PT. Telekomunikasi Indonesia, has chosen Vonage, a global leader in cloud communications…
Intercom Transforms Customer Support With the Introduction of the Conversational Support Funnel
The first-of-its-kind, proven framework shows businesses how to deliver modern, next-generation customer service with conversational support…
Silvercar by Audi Deploys AI-Assisted Customer Support With New Virtual Agent Powered by Boost.ai
Europe’s Leading Provider of Conversational AI Technology Makes Move to Disrupt American Market as It Rolls Out First U.S. Customer
Boost.ai, a…
Virtual Benefits Administrator Launches an Omnichannel Customer Support Solution
VBA, a leading-edge software design company revolutionizing the insurance industry, introduces the official launch of their omnichannel communication…
Sprinklr Launches Live Chat for Fast, Personalized Customer Support
Enabling real-time conversations with customers while they’re on a brand’s website and mobile apps
Sprinklr, the world’s first Unified Front Office…
Wyoming Multilingual Customer Support Provider Receives First Seed Round
Language I/O, a women-founded and Wyoming-based startup that was the first to embed tech inside many CRM (client relationship management) platforms…