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Pindrop Helps Avaya Customers Verify Legitimate Callers and Detect Fraud

Pindrop Passport and Pindrop Protect Products now rated “Avaya Compliant,” compatible with Avaya OneCloud CCaaS solutions

Pindrop, a pioneer in fraud detection and authentication, announced that its Pindrop Passport and Pindrop Protect products are compliant with Avaya OneCloud Contact Center as a Service (CCaaS) solutions—enabling companies to streamline customer authentication and reduce fraud loss. Avaya is a global leader in solutions that enhance and simplify communications and collaboration.

In addition to providing call intelligence and fraud detection for incoming calls, Pindrop’s solution authenticates legitimate callers quickly and increases accuracy—helping reduce call handle times for improved customer experiences. The products are now compliance-tested by Avaya for compatibility with the Avaya Aura Platform using Avaya Session Border Controller for Enterprise.

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“Technology partners like Pindrop are helping Avaya customers defend their contact centers from the growing threat of fraud, enabling faster, seamless authentication to deliver a better customer experience,” said Eric Rossman, vice president, Partners, Developers and Alliances, Avaya.

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“The ability to deliver detailed yet simple configuration guides, created and compliance-tested by both Avaya and Pindrop, takes the guesswork out of integration–unlocking a more secure and faster integration for the client,” said Bryce McWhorter, Director of Product – Fraud and Authentication Platforms, Pindrop.

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Pindrop is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

As a Technology Partner, Pindrop can submit products to Avaya for compliance testing, where a team of Avaya’s DevConnect engineers develops a comprehensive test plan for each application to verify its Avaya compatibility. This enables customers to confidently add best-in-class capabilities to their networks without having to replace their existing infrastructure—helping speed deployment of new applications and reduce both network complexity and implementation costs.

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