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South Carolina SMBs Can Avoid Security Risks and Empower Their Firstline Workforce with Affordable New Microsoft Tools from PTG

South Carolina Businesses and Organizations Can Now Get Microsoft Teams for SMB Firstline Through Palmetto Technology Group in Greenville

The average Firstline Worker can save up to 166 hours per year when using the right digital tools, according to a Total Economic Impact Survey conducted by Forrester on behalf of Microsoft. Those efficiency gains can result in significant savings for businesses who employ a large number of Firstline Workers—defined as “someone who serves as the first point of contact between a company and the outside world.” These workers are often the first to engage customers and to represent the company’s brand.

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“As Microsoft SMB partners, we have a unique opportunity to leverage technology that can increase the value of local small business owners who employ Firstline Workers,” says Reed Wilson, Founder and CEO of Palmetto Technology Group (PTG) in Greenville, South Carolina.

Microsoft Teams for SMB Firstline includes a customizable mobile experience with mobile-only features such as location sharing, a shifts scheduling tool, private chat between teams and workforce management systems, and a new “Praise” feature that makes it easy for managers and employees to recognize their coworkers right within Teams. A smart camera also allows Firstline Workers to document things on the job—storing images in a secure cloud, rather than a local device which can be lost or stolen.

The basic platform starts at $1.00/user/month, can easily be used on a mobile device or tablet, and includes:

Easy phone number sign-in (no email needed)
A mobile-optimized chat experience
Shift scheduling with clock-in, clock-out
Assign and track task to-do’s
Remotely share photos and access training docs and handbooks
Integrate line of business apps
Read-only access to Work, Excel, Powerpoint
2 GB personal cloud storage and 1TB shared storage
An available upgrade can add a 2GB mailbox for email and a seamless calendar and contact experience.

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PTG is proud to announce that it is currently offering the Microsoft SMB Firstline platform for eligible businesses.

South Carolina-based companies who are interested can learn more at

Small to mid-sized businesses who employ clerks, receptionists, cashiers, and others who perform their client-facing activities to deliver products and run operations are encouraged to consider this affordable, secure, easy to adopt solution.

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