Cloud The Only CCaaS Platform Built for Contact Centers by Experts in Contact Center Operations AIT News Desk Jun 21, 2022 7.ai Engagement Cloud natural, effortless, omnichannel interactions are proven to boost customer loyalty, agent productivity, and company…
Customer Experience [24]7.ai positioned as the Leader in the 2022 SPARK Matrix for CX Management Services by Quadrant… AIT News Desk May 27, 2022 The Quadrant Knowledge Solutions SPARK Matrix provides competitive analysis & ranking of the leading CX Management Service providers…
Customer Experience New Research Shows a Persistent Gap between Business Perceptions and Customer Experiences AIT News Desk Nov 10, 2021 In a follow-up to previous research, 7.ai found that customer experience has not significantly improved, and many digital transformations have…
Business Intelligence Disruptive New Customer Engagement Model Slashes Costs By More Than 20 Percent AIT News Desk Jun 25, 2021 7.ai Managed Customer Engagement combines people, process, and technology, to raise CSAT while dramatically lowering the cost per contact 7.ai,…
Voice [24]7.ai Demonstrates Significant Economic Impact of Customer Engagement Solutions AIT News Desk Mar 10, 2021 Total Economic Impact Study Demonstrates that 7.ai Engagement Cloud delivers significant cost savings to businesses through greater levels of AI…
Bots/Intelligent Assistants [24]7.ai Unveils Engagement Cloud – Industry’s First Fully Integrated Conversational AI Platform AIT News Desk Sep 18, 2020 7.ai, a recognized global leader in Conversational AI, announced the 7.ai Engagement Cloud, the industry’s first integrated suite of conversational AI…
Analytics New Research Shows that Customers Are Not as Happy as Businesses Think AIT News Desk Jul 28, 2020 New 7.ai Report Examines the Gap between Consumer and Business Perceptions of Customer Experience, with Expert Recommendations on the Path Forward…
Machine Learning [24]7.ai Appoints Larry Vertin as Chief Financial Officer AIT News Desk Jul 6, 2020 Former NetApp Executive Joins 7.ai to Help Guide Next Phase of Financial Growth 7.ai, a global leader in conversational AI solutions, announced the…
Machine Learning [24]7.ai Named a Leader in Digital-First Customer Service 2020 Evaluation by Independent Research… AIT News Desk Apr 14, 2020 7 Engagement Platform received a differentiated rating in agent experience, customer experience, routing and queuing, chatbots, and roadmap criteria…
Automation [24]7.ai Named a Leader in Ovum Decision Matrix for Intelligent Virtual Assistants AIT News Desk Feb 12, 2020 Analyst Report Recognizes 7.ai for Leadership in Unified Voice and Digital Solutions, Bot-Agent Collaboration, Deep Intent Prediction and Vertical…