chatbots

More businesses are now embracing Artificial Intelligence, causing the technology to show signs of acceleration. In IBM’s 2021 Global AI Adoption…

Following nearly two decades at Salesforce, Zimmermann joins conversational sales and marketing platform Qualified on heels of its $51M Series B…

New alliance gives companies a comprehensive view of the customer service experience, based on sentiment and service history, to improve retention and…

ASAPP, Inc., the artificial intelligence research-driven company, announced that it was named a 2021 Cool Vendor in a Gartner report titled, "Cool…

With the conversational AI of SAS Viya, the Identity Theft Resource Center can quickly help fraud victims Facing increased demand for real-time and…

Hi Jonathan, please tell us about your role and the team/technology you handle at Capgemini. I lead the Digital Customer Experience (DCX) practice…

Transformative voice-first technology works across voice assistants, IVR/telephony, and chatbots, accelerating business transition to and adoption of…

Research shows fear, uncertainty and doubt surrounding AI adoption is giving way to excitement, optimism and proven outcomes for organizations…

In its mission to enable companies to have greater visibility into their AI models, Arthur releases the first complete monitoring solution for NLP…

Addition of Madrid-based Fonetic extends Sabio’s AI and Automation portfolio Fonetic is one of Spain’s leading providers of specialist cloud-enabled…