chatbots

The messaging app comes with a number of features to make communicating globally much easier Gem4me is a multifunctional mobile messenger…

Please tell us about your current role and responsibilities at ReadSpeaker. I was appointed President – North America of ReadSpeaker on May 1,…

Mindsay’s chatbots integrate with Genesys Cloud to provide a better customer experience and empower agents Mindsay’s customer service automation…

The Expectations of Consumers From Customer Care Centers Have Started Going Back to Normal too; Companies Digitalizing The Structure According to a…

Social media is consumed with posts of people complaining about bad customer experiences, services not meeting their expectations and being letdown.…

Infosys, a global leader in next-generation digital services and consulting, announced the launch of Infosys Cortex, its customer engagement platform.…

TeamViewer, a leading global provider of secure remote connectivity solutions and workplace digitalization technology, announced its acquisition of…

Artificial intelligence is catching up with human intelligence. Take natural language processing (NLP). Now at the forefront of emerging consumer…

Accelerated by the shift towards digital commerce, ultimate.ai acts as an intelligent layer for customer service teams by managing repetitive tasks…

Gupshup announced the launch of a new IP-based messaging channel that will enhance the way businesses communicate with consumers. The Gupshup IP (GIP)…