chatbots

From Best Buy to Etsy, 2022 is the year brands are investing in customer experience or CX. Customers want more from companies, and the broken contact…

Data overload is a common challenge that unites businesses of all sizes; whether they’re multi-national corporations with millions of customer…

Qualtrics, the leader and creator of the experience management (XM) category, announced that hundreds of healthcare organizations worldwide, including…

A new thousand-person consumer survey released by Simplr finds that, while Boomers, Gen X, Millennials, and Gen Z have different impressions of…

Voice and Cloud Call Center solution provider to expand its partnership with ServiceNow to deliver advanced voice-enabled experiences to IT…

DRUID, a global leader in conversational AI technology for enterprise productivity, and Alacrity Solutions, an Edmonton-based leading provider of…

HGS Digital LLC, the technology services arm of Hinduja Global Solutions Ltd (listed in BSE & NSE), announced a partnership with Khoros, the…

Navigating a Constant State of Change, Fueling Sustainable Workforce Strategies, and Safeguarding Employee Wellness Top the List of Priorities in…

Network One Distribution, the largest technology distributor in Romania, has signed a collaboration agreement with DRUID to add a suite of AI-enabled…

Metrigy research acknowledges NICE conversational AI voice and chatbot technology as highly ranked among customers and delivers proven business…