Automation ultimate.ai Raises $20 Million Series A Funding For Its AI-Powered Customer Service Automation… AIT News Desk Dec 4, 2020 Accelerated by the shift towards digital commerce, ultimate.ai acts as an intelligent layer for customer service teams by managing repetitive tasks…
Mobile Gupshup Launches a New Messaging Channel, GIP, to Enhance Business Communications with Consumers AIT News Desk Dec 2, 2020 Gupshup announced the launch of a new IP-based messaging channel that will enhance the way businesses communicate with consumers. The Gupshup IP (GIP)…
Cloud Mavenir’s RCS Business Messaging Solution Available in Microsoft Azure AIT News Desk Dec 2, 2020 Simplifies Global Deployment for Mobile Network Operators to Help Businesses Accelerate Digital Transformation Mavenir, the industry’s only…
Machine Learning Boost.ai Expands Conversational AI Platform Functionality with Zendesk Integration AIT News Desk Nov 27, 2020 Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in…
5G Technology DISH Selects Mavenir To Deliver Cloud-Native Voice, Data And Messaging Services Software For… AIT News Desk Nov 23, 2020 Mavenir announced that DISH Network has selected Mavenir's cloud-based carrier messaging solution, which leverages Rich Communication Services (RCS)…
Chatbots & Intelligent Assistants Socialbakers Adds Conversational AI Chatbots to Its Marketing Platform AIT News Desk Nov 18, 2020 AI chatbot technology automatically identifies and answers frequently asked queries, it provides seamless escalation to customer care agents and…
Bots/Intelligent Assistants Espressive Named a Leader by Independent Research Firm in Chatbots Evaluation AIT News Desk Nov 12, 2020 Espressive, a pioneer in artificial intelligence (AI) for enterprise service management (ESM), announced it has been named a leader in The Forrester…
Life Sciences IMImobile Helps King’s College Hospital to Advance Its ‘Digital by Default’ Strategy and Support Its… AIT News Desk Nov 4, 2020 Global cloud communications software and solutions provider IMImobile PLC, announces that its healthcare division, Healthcare Communications, is…
Bots/Intelligent Assistants Businesses Are Increasing Investment in Digital Channels and Artificial Intelligence for Enhanced… AIT News Desk Nov 4, 2020 Annual NICE inContact Customer Experience Transformation Benchmark finds more businesses offering chat and text, stronger preference for offering…
Chatbots & Intelligent Assistants K12 Insight Unveils Chatbot Let’s Talk to Create Efficiencies and Provide Always-on Customer Service AIT News Desk Oct 30, 2020 K12 Insight has revealed Let’s Talk! Assistant, the first-ever chatbot designed to help school leaders to provide always-on customer service, create…