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K12 Insight Unveils Chatbot Let’s Talk to Create Efficiencies and Provide Always-on Customer Service

K12 Insight has revealed Let’s Talk! Assistant, the first-ever chatbot designed to help school leaders to provide always-on customer service, create internal efficiencies, and improve the school customer experience. 

Let’s Talk! Assistant is available via a widget on a school district’s website to offer students, parents a fast and easy way to answer frequently anytime asked questions regardless of their schedules. An additional feature provides parents to submit a complex inquiry for a timely response, ensuring an answer to every question. 

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A back-end performance report highlights key metrics and insights in real-time, including inquiries, customer satisfaction, and trending topics. It will also help all the stakeholders to measure their impact and respond to their community’s needs. Not to mention, as Let’s Talk! Assistant is powered by Artificial Intelligence and Natural Language Processing, it automatically learns from each raised query. 

One of the first districts to use this assistive technology is Indiana’s Fort Wayne Community Schools where the assistant has answered over 400 questions from 200+ community members, with a customer satisfaction rating of 9.6 out of 10. 

“Chatbot itself isn’t a new concept—but one designed specifically to address the needs of educational leaders and their stakeholders is,” said K12 Insight’s Founder and CEO Suhail Farooqui, who has been intimately involved in the conception and design of Let’s Talk! Assistant. “We’ve used our more than a decade of experience in the K-12 space and data from hundreds of school districts across the nation to create a chatbot that really meets the needs of everyone in the educational community.”

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“Chatbot itself isn’t a new concept—but one designed specifically to address the needs of educational leaders and their stakeholders is,” said K12 Insight’s Founder and CEO Suhail Farooqui, who has been intimately involved in the conception and design of Let’s Talk! Assistant. “We’ve used our more than a decade of experience in the K-12 space and data from hundreds of school districts across the nation to create a chatbot that really meets the needs of everyone in the educational community.”

“One of the greatest misconceptions about chatbots in the education space is that they are meant to be a wall between community members and the school district,” Farooqui shared. “In reality, Let’s Talk! Assistant allows for a better customer experience by enabling community members to get quick answers to FAQs while still having an option to engage directly with staff members.”

“Let’s Talk! Assistant is as efficient for us as it is for families. It gives parents an intuitive way to ask questions whenever their schedules allow—even if it’s after hours—and get an immediate, precise response,” said Krista Stockman, Public Information Officer at Fort Wayne Community Schools. “That frees up our staff to attend to other responsibilities, including high-touch customer interactions.”

“The secret to creating a chatbot that truly works for districts is to provide more than just a chatbot,” Farooqui explained. “By integrating with Let’s Talk!, school leaders get the full picture of customer service in their district with real-time, actionable insights. Conversations with Let’s Talk! Assistant feed into that and become another way for school leaders to listen to, learn from, and serve their community.”

Chatbots can change the world more than we can imagine. Bots now have the power of performing a number of different roles in the world. Chatbots are about to become a normal feature of daily life, from the order of pizzas online to AI-led work interviews.

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In education, chatbots have also taken a huge leap. For instance, SuperMemo is an app based on the Spacing Effect that tracks when a user has learned a topic and when. Utilizing Artificial Intelligence, the app predicts the time, the user is likely to forget the topic and reminds them to repeat it. 

Chatbots are also shown tremendous potential in professional, corporate e-learning. For example, the Freeman Company uses chat to communicate with salespeople after taking a course in sales fundamentals. The organization has seen a 93% engagement rate, with over half of the power users who were really relied on chatbots.

In another instance, Target has introduced a chatbot to hold learners accountable for the objectives they have accomplished during workshops. Instead of just 55 percent of students who did not use the chatbot, three-fourths of students fulfilled their post-training commitments.

While the current developments in chatbots seem to be in the starting-to-beginner phase, the future surely does hold some potential for chatbots in the learning sector.

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