customer engagement

By failing to involve more general staff, company leaders hinder DX progress While businesses are doubling down on digital transformation (DX), new…

Khoros, a global leader in digital-first customer engagement software, announced it has partnered with Medallia (MDLA), the global leader in…

Loop Insights, a provider of contactless solutions and artificial intelligence to drive real-time insights, enhanced customer engagement, and…

Servian and Protegrity Empower Customers to Advance AI, Analytics, and Cloud Initiatives; Support Rapid Adoption of Snowflake in ANZ Protegrity, the …

Anark sets sights on continued growth; adds Greg Caldwell as new executive leadership team member and Vice President of Marketing and Sales…

Empowering Organizations to Achieve Digital Agility through Actionable Insights that Enhance Customer and Employee Engagement Broadcom Inc. announced…

Firefly Named First Media Owner to Build Its Own Advanced Analytics Platform With Viant Viant, a people-based advertising software company, added…

Seamless integration provides real-time and post-call customer feedback and actions that lead to exceptional customer engagement and experience…

Organizations Gain Newfound Visibility into Customer Journeys to Speed Issue Resolution and Improve Business Outcomes Verint Systems Inc.,…

Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in…