Analytics Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties… AIT News Desk Dec 1, 2020 Organizations Gain Newfound Visibility into Customer Journeys to Speed Issue Resolution and Improve Business Outcomes Verint Systems Inc.,…
Machine Learning Boost.ai Expands Conversational AI Platform Functionality with Zendesk Integration AIT News Desk Nov 27, 2020 Zendesk Customers Can Take Advantage of Boost.ai’s Market-Leading Self-Learning AI to Develop and Deploy Artificially Intelligent Virtual Agents in…
Education and Research Mapp Launches e-learning Platform Mapp Academy AIT News Desk Nov 25, 2020 Interactive online training platform for insight-led customer engagement Mapp, the international provider of insight-led customer engagement,…
Voice NICE Named a Leader in Intelligent Authentication and Fraud Prevention for the Second Consecutive… AIT News Desk Nov 24, 2020 The report forecasts NICE’s continued leadership for its innovative voice biometrics-based real-time authentication and powerful AI-driven…
Automation Rockwell Automation Announces Next Evolution of Its OEM Partner Program AIT News Desk Nov 24, 2020 Enhanced Program Offers Manufacturers Increased Co-Marketing Opportunities, Better Market Planning, and Improved Customer Engagement Rockwell…
SaaS Doxim Celebrates Ranking Among the Fastest-Growing Companies in North America on 2020 Technology… AIT News Desk Nov 23, 2020 Attributes revenue growth to the industry’s desire to reinvent customer journeys using digital technologies Doxim, the leading customer…
Cloud Zuper Announces Strategic Partnership with A2Z Cloud to Accelerate Digital Transformation for… AIT News Desk Nov 23, 2020 Company leverages A2Z Cloud’s expertise in sales, consulting and professional services to expand platform adoption and market share in UK Zuper, the…
Financial Services Bluefire Insurance Successfully Implements insured.io for Customer Engagement AIT News Desk Nov 23, 2020 insured.io, a provider of cloud-based, customer engagement solutions for the insurance industry, is pleased to announce that Bluefire Insurance…
Education and Research Newsela Selects Cloud-Based Verint Community to Expand Reach to Educators Nationwide AIT News Desk Nov 20, 2020 Open, Flexible Community Gives Teachers a Trusted Source for Information and Collaboration Verint Systems Inc., The Customer Engagement…
Security NICE Unveils ENLIGHTEN Fraud Prevention Powered by AI and Voice Biometrics to Empower Contact… AIT News Desk Nov 20, 2020 Using AI-enabled interpretive and predictive models and advanced voice biometrics, the new solution continuously scans millions of calls to…