Analytics Symend Chooses Microsoft Azure to Scientifically Engage and Retain At-Risk Customers AIT News Desk Nov 19, 2020 Azure becomes preferred cloud infrastructure for Symend to transform debt recovery Symend, a leading science-driven engagement platform that…
Automation Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management AIT News Desk Nov 17, 2020 New capability enables organizations to significantly reduce RPA licensing, management, and infrastructure costs Pegasystems Inc., the software…
SaaS CallFinder Rolls Out New Release Poised To Optimize Customer Engagement AIT News Desk Nov 16, 2020 CallFinder, the market-leading provider of SaaS speech analytics technology and automated quality monitoring solutions, announced a new release that…
Analytics Khoros Launches 2020 Autumn Innovation Release, Delivering AI-Powered Human Connection Across the… AIT News Desk Nov 11, 2020 Khoros, a global leader in digital-first customer engagement software, announced its 2020 Autumn Innovation Release to bring the power of human…
Security White Ops’ Application Integrity Now Available in AWS Marketplace AIT News Desk Nov 11, 2020 White Ops to provide expanded protection against sophisticated bot attacks and fraud through AWS Marketplace White Ops, a global leader in collective…
Sales and Customer Support Slingshot And Aptive’s Partnership Improves Retention And Reaches 500K Customer Interactions AIT News Desk Nov 11, 2020 Slingshot serves Aptive Environmental through explosive growth with 100 dedicated agents focused on multiple campaigns, including 24/7, omni-channel…
Martech eGain Modernizes IVR Engagement with AI, Digital, and Analytics AIT News Desk Nov 10, 2020 eGain, a leading customer engagement platform provider, announced eGain Smart IVR, an all-in-one solution to modernize IVR-based customer engagement.…
Automation Tokio Marine Kiln Selects Pega Platform to Improve Operational Efficiency AIT News Desk Nov 9, 2020 Pega cloud-based solutions to enable single, consolidated platform for underwriting processes Pegasystems Inc., the software company empowering …
Mobile MessageMedia Expands US Footprint With Acquisition of SimpleTexting AIT News Desk Nov 9, 2020 Australia’s largest business messaging provider, MessageMedia Group, has welcomed SimpleTexting to its Group. SimpleTexting is a US-based messaging…
Automation eCommerce Product Photography Industry Adopts Automation AIT News Desk Nov 9, 2020 Ortery Technologies, Inc. stated that as “no contact shopping” becomes the new norm, spiking online sales are accelerating the eCommerce industry to…