customer engagement

CallFinder, the market-leading provider of SaaS speech analytics technology and automated quality monitoring solutions, announced a new release that…

Khoros, a global leader in digital-first customer engagement software, announced its 2020 Autumn Innovation Release to bring the power of human…

White Ops to provide expanded protection against sophisticated bot attacks and fraud through AWS Marketplace White Ops, a global leader in collective…

Slingshot serves Aptive Environmental through explosive growth with 100 dedicated agents focused on multiple campaigns, including 24/7, omni-channel…

eGain, a leading customer engagement platform provider, announced eGain Smart IVR, an all-in-one solution to modernize IVR-based customer engagement.…

Pega cloud-based solutions to enable single, consolidated platform for underwriting processes Pegasystems Inc., the software company empowering …

Australia’s largest business messaging provider, MessageMedia Group, has welcomed SimpleTexting to its Group. SimpleTexting is a US-based messaging…

Ortery Technologies, Inc. stated that as “no contact shopping” becomes the new norm, spiking online sales are accelerating the eCommerce industry to…

For the second year in a row, Airship ranked highest in all mobile marketing platform use cases: Acquisition, Engagement and Retention Gartner’s…

SAP SE announced it has completed the acquisition of Emarsys, a leading omnichannel customer engagement platform provider. Terms of the transaction…