Artificial Intelligence | News | Insights | AiThority
[bsfp-cryptocurrency style=”widget-18″ align=”marquee” columns=”6″ coins=”selected” coins-count=”6″ coins-selected=”BTC,ETH,XRP,LTC,EOS,ADA,XLM,NEO,LTC,EOS,XEM,DASH,USDT,BNB,QTUM,XVG,ONT,ZEC,STEEM” currency=”USD” title=”Cryptocurrency Widget” show_title=”0″ icon=”” scheme=”light” bs-show-desktop=”1″ bs-show-tablet=”1″ bs-show-phone=”1″ custom-css-class=”” custom-id=”” css=”.vc_custom_1523079266073{margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”]

eGain Modernizes IVR Engagement with AI, Digital, and Analytics

eGain, a leading customer engagement platform provider, announced eGain Smart IVR, an all-in-one solution to modernize IVR-based customer engagement.

The IVR“Headache” in the Smartphone Age

According to a recent Accenture survey, 84% of consumers hate the IVR experience. Not surprising because most IVR systems are full of frustrating interaction loops, offer limited answers, and lack digital options. All this in a world where more than 80% of calls into IVR come from smartphones!

Recommended AI NewsAdludio Partners Exclusively With Inskin Media in Australia

The eGain Smart IVR solution
Related Posts
1 of 12,850

eGain Smart IVR helps businesses instantly modernize their IVR estate with digital connectivity, AI solutions, and omnichannel analytics – all in one.

  • Connect existing IVR estate to digital messaging and self-service options via the eGain Messaging Hub to support smartphone callers
  • Solve customer queries consistently with AI-powered conversational guidance
  • Optimize omnichannel customer journeys with insights across IVR, contact center, digital journeys, and unified communications

“In addition to being widely-deployed technology,” said Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics, “IVR is also well understood, with clear benefits. eGain’s Smart IVR helps companies extend and build on those benefits, without the expense of completely replacing the existing self-service solution.”

“IVR is still a huge customer self-service channel for enterprises,” said Ashu Roy, CEO. “eGain SmartIVR will help businesses optimize IVR customer experience and offer digital self-service from IVR.”

Recommended AI NewsqReveal Launches Affordable QR Code Menu and Price List Solution

Leave A Reply

Your email address will not be published.