Customer Experience NovelVox Introduces Intuitive Visual IVR for Cisco, Avaya, and Genesys Contact Centers AIT News Desk Sep 22, 2022 Customers expect to connect with you quickly and effortlessly to get their queries solved. So, IVR enables them to connect with customer support…
Chatbots & Intelligent Assistants Dashbot Launches Conversational Data Cloud to Provide a Centralized View of All Chatbot Data AIT News Desk Jul 5, 2022 Dashbot, a conversational AI and data platform, announced the launch of its proprietary Conversational Data Cloud, letting customers build and…
Data Center and Co-location Empower Semiconductor Begins Volume Production of the EP70XX Integrated Voltage Regulator (IVR)… AIT News Desk Jul 30, 2021 World’s Smallest and Fastest Voltage Regulators Now in Production with 10 Week Lead Times Empower Semiconductor, provider of the first and only…
Text Processing AiThority Interview with Matt Muldoon, President North America at ReadSpeaker Sudipto Ghosh Mar 1, 2021 Please tell us about your current role and responsibilities at ReadSpeaker. I was appointed President – North America of ReadSpeaker on May 1,…
Deep Learning AiThority Interview With Scott Stephenson, Co-Founder and CEO at Deepgram Sudipto Ghosh Nov 26, 2020 Hi, Scott. Please tell us about your journey into technology and how you started at Deepgram. The idea for Deepgram was born two miles underground…
Martech eGain Modernizes IVR Engagement with AI, Digital, and Analytics AIT News Desk Nov 10, 2020 eGain, a leading customer engagement platform provider, announced eGain Smart IVR, an all-in-one solution to modernize IVR-based customer engagement.…
Sales and Customer Support Zappix and Fonative Team Up to Deliver Secure Next-Gen Self-Service Technology to Contact Centers AIT News Desk Oct 27, 2020 Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers Zappix, the leading Visual IVR and…
Financial Services ACI Worldwide Introduces New “Delay My Payment” Capability to Help Address Bill Payment Challenges… AIT News Desk Apr 9, 2020 As More Consumers Face Bill Payment Difficulties Due to COVID-19, ACI Speedpay Assists Consumers and Billers With Digital Communication and Payment…
Computing Cyara Launches Cloud Contact Center Migration Solution for Genesys PureCloud AIT News Desk Sep 10, 2019 Cyara Accelerator for Genesys Purecloud Cuts On-Prem to Cloud Migration Time in Half and Assures Post-Migration Customer Experience Cyara has…
Robots NICE Robotic Process Automation Announces Partnership with CallVU to Drive Seamless End-To-End… AIT News Desk Mar 14, 2019 Collaboration Delivers Visual Engagement in the Front End with Intelligent Automation of Back End Processes, Accelerating Time to Value by Rapidly…