IVR

Customers expect to connect with you quickly and effortlessly to get their queries solved. So, IVR enables them to connect with customer support…

Dashbot, a conversational AI and data platform, announced the launch of its proprietary Conversational Data Cloud, letting customers build and…

World’s Smallest and Fastest Voltage Regulators Now in Production with 10 Week Lead Times Empower Semiconductor, provider of the first and only…

Please tell us about your current role and responsibilities at ReadSpeaker. I was appointed President – North America of ReadSpeaker on May 1,…

Hi, Scott. Please tell us about your journey into technology and how you started at Deepgram. The idea for Deepgram was born two miles underground…

eGain, a leading customer engagement platform provider, announced eGain Smart IVR, an all-in-one solution to modernize IVR-based customer engagement.…

Self-service automation and secure, compliant capabilities have become mission-critical for modern call centers Zappix, the leading Visual IVR and…

As More Consumers Face Bill Payment Difficulties Due to COVID-19, ACI Speedpay Assists Consumers and Billers With Digital Communication and Payment…

Cyara Accelerator for Genesys Purecloud Cuts On-Prem to Cloud Migration Time in Half and Assures Post-Migration Customer Experience Cyara has…

Collaboration Delivers Visual Engagement in the Front End with Intelligent Automation of Back End Processes, Accelerating Time to Value by Rapidly…