Technology Fortis Redefines Business Operations with POS & CRM for UAE Merchants and Their Customers AIT News Desk Jan 22, 2024 Fortis a renowned provider of payment solutions, proudly announces its entry into the UAE market with an integrated Point-of-Sale (POS)…
Technology VOXDATA Solutions Acquires Qualfon Outsourced Engagement Center PR Newswire Jan 20, 2024 Qualfon, a premier Customer Experience and Marketing Services provider, is excited to announce the successful completion of the acquisition of VOXDATA…
Technology Nextiva Acquires Thrio: Democratizing Customer Experience With AI PRNewswire Jan 19, 2024 Nextiva, a leading provider of customer experience solutions, is making strategic strides in the CX evolution through the acquisition of Thrio. Thrio…
Technology Filipino Startup Founders Pessimistic on Funding Climate in 2024, Shift Focus to Profitability… AIT News Desk Jan 18, 2024 A study conducted by Uniquecorn Strategies, a Philippine-based startup-focused communications firm, and market research firm, The Fourth Wall, paints…
Machine Learning Broadvoice Introduces New AI-Driven Workflow Builder PR Newswire Jan 18, 2024 Broadvoice AI Brings the Power of IVA and Advanced IVR Capabilities to SMBs and BPOs Broadvoice, an omnichannel contact center platform and unified…
Technology USAN Unveils Realm: Revolutionizing Contact Centers on Amazon Connect PR Newswire Jan 18, 2024 Realm Accelerates Contact Center Performance with AI-Driven Efficiency and Insights USAN, a leader in customer engagement solutions, is proud to…
Technology PolyAI Unveils Its 2024 CX 100: One Hundred Visionaries Revolutionizing Customer Experience Business Wire Jan 17, 2024 PolyAI, the world's premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX…
Technology AI Ushers in Era of Intelligent CX, Fuels Massive Industry Transformation PRNewswire Jan 17, 2024 Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey Zendesk, Inc. released its annual…
Technology Avaya Positioned as a Leader in Intelligent Contact Center Solutions by Aragon Research Business Wire Jan 17, 2024 Fifth Consecutive Year Avaya is Named to the Aragon Research Globe™ for Intelligent Contact Centers (ICC) Report Avaya, a global leader in customer…
Machine Learning Siemens & Salesforce Team Up to Accelerate Servitization and Drive Manufacturing Profitability PR Newswire Jan 16, 2024 Siemens and Salesforce are collaborating to help manufacturers increase service efficiency and create new revenue streams Teamcenter…