customer experience

A study conducted by Uniquecorn Strategies, a Philippine-based startup-focused communications firm, and market research firm, The Fourth Wall, paints…

Broadvoice AI Brings the Power of IVA and Advanced IVR Capabilities to SMBs and BPOs Broadvoice, an omnichannel contact center platform and unified…

Realm Accelerates Contact Center Performance with AI-Driven Efficiency and Insights USAN, a leader in customer engagement solutions, is proud to…

PolyAI, the world's premiere provider of customer-led voice assistants for the enterprise, is proud to announce the release of its second annual CX…

Zendesk annual CX Trends Report shows 70 percent of leaders completely reimagining their customer journey Zendesk, Inc. released its annual…

Fifth Consecutive Year Avaya is Named to the Aragon Research Globe™ for Intelligent Contact Centers (ICC) Report Avaya, a global leader in customer…

Siemens and Salesforce are collaborating to help manufacturers increase service efficiency and create new revenue streams Teamcenter…

Ada AI Agent to integrate with Dixa's conversational customer service platform, delivering seamless AI-powered automation across the entire customer…

Ecom Express Limited, a tech-driven logistics solutions provider, announces the launch of Bulls.ai to simplify address related challenges for delivery…

XY Retail, a leader in omnichannel retail solutions, announced that renowned Italian fashion house, Boggi Milano, has chosen XY Retail as its…