customer experience

Anywhere365, a global leader in Enterprise Dialogue Management software and a pioneer in customer service technology, announced the acquisition of…

Generative AI voice cloning tools only need a minute of voice data–which is often scraped from social media–to create a result that is almost…

Revolutionary Upgrade Empowers Enhanced Survey Intelligence and Customer Insights Sogolytics, a pioneering force in experience management software,…

Automated quality assurance and agent performance improvement software boosts the quality of sales and service interactions evaluagent, a global…

90% of consumers see quick and timely communication as a critical part of ecom experience - and will spend elsewhere if they don’t get it…

Transforms disjointed experiences for contact center customers, staff and managers with efficient new model that unifies interactions, replaces…

Also taps former Walmart executive Dory Butler to lead work across consumer channels Verizon is investing more in customer experience with the…

AI-powered delivery platform solves final mile, heavy goods delivery challenges for merchants using Wix Deliveright, the company behind leading…

Zero-shot classification & extraction automatically identifies documents and intelligently retrieves information without the need for training…

Partnership empowers dealerships to capture top-line results across their organizations Covideo, an Indianapolis-based video messaging software…