GSMA and IBM Collaborate to Accelerate AI Adoption and Skills for the Telecoms Sector
AI training initiative is first in new GSMA Advance series aims to build skills, foster innovation and champion workforce diversity
The GSMA and IBM …
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customer experience
Diabolocom Applauded by Frost & Sullivan for Improving the Customer Experience with AI Solution
Diabolocom's AI Solution increases staff productivity, controls pricing, and enhances the customer experience
Frost & Sullivan researched the…
ActionIQ Announces CX.AI To Enable True 1:1 Personalized Customer Experiences
CX.AI Data And CX.AI Content Are The First Set In A Suite Of Planned AI Releases That Build On ActionIQ's Commitment To Pushing Data-Powered CX…
BEN Launches New AI Assistants for Automotive Industry at NADA Debut
New Use Cases Available for NADA Optimize Customer Services, Reporting and Sales Operations in Dealership and Web-based Interactions
Brand…
Zeotap CDP and DOUGLAS to Enhance Omnichannel Customer Experience
Leading omnichannel premium beauty destination has chosen Zeotap CDP to Orchestrate Multi-channel Interactions with its customers
Zeotap, the easy,…
Telefónica and Nova Labs Launch Helium Mobile Hotspots in Mexico
Telefónica customer coverage extended in Mexico City and Oaxaca by offloading mobile data to the Helium Mobile Network.
Telefónica, the world's…
Tuebora Launches “Ask Tuebora”, a Generative AI Tool for Identity and Access Management
Ask Tuebora natural language query engine streamlines tasks and boosts productivity
Tuebora, a leading provider of knowledgeable and…
Financial Services Leaders Confront AI Growing Pains as Focus Shifts to Large-Scale Integration
While 91% have launched AI proofs of concept, only 36% are using widely across business functions
The largest financial services firms and insurance…
TaskGPT Launches in Zendesk Marketplace, Giving Customers Access to Leading Generative AI-fueled…
TaskUs, Inc., a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies,…
Zendesk Boasts 43 Percent Lower Total Cost of Ownership than Salesforce: Insights from Nucleus…
Nucleus Research published a report assessing Zendesk user’s experience with the CRM platform to determine the incremental value of transitioning to…