customer experience

New Cogito survey finds 46% of consumers prefer to speak to a human agent, but are comfortable with AI-assisted human interactions Cogito, the…

New advances in artificial intelligence drive the field of customer experience and employee optimization to the next level SuccessKPI Inc., an…

Results from respondents note critical success factors including cloud migration, knowledge management, voice to digital mix, and conversational…

Leader in AI-powered experience orchestration strengthens commitment to support state, local and education institutions moving to the cloud…

Two-thirds of companies have made gen AI tools available to workforce, yet business leaders are still learning how to keep up with the evolving tech…

HGS Agent X 23 release unlocks the ability of contact center agents to be more effective by utilizing AI to turn conversations into data and extract…

JCB Contactless will allow cardmembers to tap and go when paying at Worldpay from FIS merchants who use Ingenico terminals in the UK JCB…

In recent years, changing consumer expectations have driven a seismic shift in the financial landscape. With an increasing demand for digital…

Airports Council International (ACI) World and Cirium, a global leader in aviation data analytics, begin a landmark collaboration to strengthen the…

Consumer Packaged Goods veteran set to join the #1 CPG Voice of Customer solution as head of CPG CX Solutions CustomerGauge, the leading Consumer…