customer experience

Infutor’s Enhanced Audience Data Gives Marketers More Insights to Better Segment and Target Customers Consumer identity management expert Infutor…

Innovative Technology Creates a New Understanding of Customer Journey in Order to NICE Improve Customer Experience NICE announced Asia Pacific…

Customer Experience, NVMe, and Cloud will be Key Influencers to Optimize Data-Intensive Applications Qumulo, the leading provider of…

Incorporating AI-driven Sentiment data on top of Predictive Behavioral Routing, CXone and Nexidia suite power hyper-personalized customer-employee…

INIT the Worldwide Leading Supplier of Its Solutions for Public Transport Implements Mize Warranty and Depot Repair Solution to Streamline Warranty…

8×8, Inc., a leading integrated cloud communications platform, announced new capabilities for its 8×8 Contact Center solution as well as recognition…

Partnership gives Five9 Intelligent Cloud Contact Center customers scalable and extensible knowledge management capabilities designed to increase…

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced a partnership with Noble…

60% of companies believe technical challenges are easier to overcome than people-related challenges NTT DATA Services, a recognized leader in…

Financial institutions that invest in digital engagement, particularly social, strengthen and lengthen ties to customers Kasasa, an award-winning…