Report: The Delivery Economy Now at the Core of the New Customer Experience
Survey Finds 71 Percent of Consumers Say On-Demand Delivery Apps Have Changed How They Want All Purchases Delivered
The rising popularity of…
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customer experience
Eversight Pioneers AI-Powered Retail Pricing Optimization for Raley’s
Eversight’s Pricing Suite ARMS Raley’s with Dynamic, Automated Price Testing for Real-Time Insights into Customer Behavior
Eversight, the leader in…
US Employees’ Perspectives on the Jobs Most at Risk from AI in the Workplace
Opinion Survey from Genesys Flags Manufacturing, Retail, Telemarketing and Data Entry Positions as Most Likely to Be Impacted by AI
A new …
Certona, a Kibo Company, Named a Leader in 2019 GMQ for Personalization Engines
Certona, a Kibo company and the global leader in real-time AI-powered omnichannel personalization for the world’s largest brands and retailers,…
Adobe Named A Leader In 2019 Gartner Magic Quadrant For Personalization Engines & Magic…
Adobe Recognized Based on Completeness of Vision and Ability to Execute in Both Reports
Adobe announced that it was the only company recognized as…
Spending on Customer Experience Technologies Will Reach $641 Billion in 2022, According to New IDC…
Worldwide spending on customer experience (CX) technologies will total $508 billion in 2019, an increase of 7.9% over 2018, according to the inaugural…
Introducing EVA – Voice Biometric Extension for Amazon Connect
Global voice biometric leader, Auraya, officially announces the launch of EVA for Amazon Connect. EVA enables organisations to deliver better customer…
Automation Anywhere Acquires Klevops to Maximize Collaboration Between Humans and Bots
Company Introduces New Attended Automation 2.0
Automation Anywhere, a global leader in robotic process automation (RPA), announced that it has…
InMoment Client Announced as Finalist in UK Customer Experience Awards
Prestigious UK Customer Experience Awards Recognise and Celebrate Customer Experience Excellence and Innovation
The UK Customer Experience (CX)…
Shyan Mukerjee Appointed as Majorel’s New Chief Digital and Transformation Officer
New Position Will Support Clients in Accelerating Digital Transformation at a Global Scale
Majorel, a leading customer experience and BPO provider…