Globant Launches Automotive Studio With Focus on Mobility at Scale
Globant, a digitally native company focused on reinventing businesses through innovative technology solutions, announced the launch of its Automotive…
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Customer Experiences
SD Worx Chooses Talkdesk Contact Center Solution
Leading European HR services provider puts people at the heart of contact center transformation that features Microsoft Teams integration…
HUMAN Security, Now Integrates with Ping Identity’s DaVinci to Enable Frictionless Digital Identity…
HUMAN Security Inc. (formerly White Ops)--the global leader in safeguarding enterprises and internet platforms from sophisticated bot attacks and…
Goldman Sachs and Thoma Bravo lead Aisera’s $90 Million Series D Funding to Strengthen…
Aisera, the world's first AI-driven service experience platform for automated employee experiences (EX) and customer experiences (CX), announced that…
Optimizely Survey Finds Seamless Marketer Experiences Are Critical to Driving Creativity in New Era…
91% of global marketers say remote and virtual work impacted their ability to deliver exceptional customer experiences
Optimizely, the leading…
Quinnox Named a Strong Performer in Modern Application Development Services by Independent Analyst…
Quinnox announced that Forrester had named it a Strong performer in Modern Application Development in its recent report entitled The Forrester Wave:…
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core…
Glia, the leading provider of Digital Customer Service (DCS), announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and…
Bain & Company, the Inventor of NPS, Launches NPSx, a new Digital Venture Focused on Customer…
Bain & Company launches NPSx, the first customer experience (CX) training and certification by the leader and inventors of the Net Promoter Score…
Balto First to Introduce Real-Time Guidance in Spanish for the Contact Center
Spanish-speaking agents now have access to bilingual conversation excellence features to drive conversions, maintain compliance, and improve customer…
LivePerson Launches Contact Center Conversation Mining to Turn Omni-Channel Conversational Analytics…
LivePerson, a global leader in customer engagement solutions, announced the launch of Contact Center Conversation Mining, a revolutionary solution for…